Atmos Energy 2003 Annual Report Download - page 8

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13
Nearly 1.7 million utility customers live in more than 1,000 communities where we have franchises to deliver natural
gas service. We also serve another 1,000 or so municipalities, industrial customers and governmental entities that
buy wholesale natural gas or gas transportation services from us. Excellent customer service is our passion. We are
committed to being the best in our industry. And we prove that by our low costs and our high dedication to
community affairs, economic development and civic pride. Even in our highly competitive nonutility operations,
we consistently rank among the top three mid-tier gas marketers for excellence in customer service.
12
Diversity of territory, weather, customers, regional economies and regulatory policies makes us the country’s most
geographically diverse natural gas utility. We serve a broad range of people whose varied ethnic backgrounds,
regional customs, language patterns and family heritages truly represent the heartland of America. From the rugged
Rocky Mountains, across the vast Great Plains, through the bountiful Midwest, deep into the storied South of
the Mississippi Valley to the beautiful Blue Ridge Mountains, we deliver America’s natural gas to the homes and
businesses of our nation, all as one team with one name—Atmos Energy.
diversity
Steamboat Springs
Chase County
Natchitoches
Blue Ridge Mountains
Owensboro
Atmos Energy Headquarters
Atmos Energy Division Offices
Atmos Energy Marketing Headquarters
Atmos Energy Marketing Regional Offices
Utility Operations
Dallas
Houston
Lubbock
Denver
Baton Rouge
New Orleans
Jackson
Franklin
Nonutility States of Operation
We are spread from
the Plains to the
Gulf and from the
Rockies to the
Appalachians—by
choice. Our diversity
moderates the
effect that a single
area’s unseasonable
weather, slowing
regional economy
or local regulation
changes can have
on earnings. Instead
of experiencing
boom or bust, our
diversity helps
make our business
more predictable
and manageable.
Our nonutility
operations are in
18 states and
overlap most of our
utility operations.