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8| Amtrak Annual Report 2013
Joseph H. Boardman
L E T T E R F R O M T H E C E O O F A M T R A K
a n d t h e C H A I R M A N O F T H E B OA R D
Anthony Coscia
Amtrak is pleased to issue this Fiscal Year (FY) 2013 Amtrak Annual Report, which details the
corporation’s financial performance and touches on key achievements for the year ended September 30,
2013 (FY 2013). The document’s release was delayed while our Finance department worked with our
outside consultants to carefully review and revise our reported results for the year ended September 30,
2012 and to insure our results for FY 2013 were properly stated.
Amtrak proudly announced its tenth ridership record in the past 11 years. That success was more than just
a number, for it indicates that Americans strongly desire the intercity passenger services we provide.
Although ridership and ticket revenue had been trending upward for many years, the success of FY 2013
was in fact hard won.
Multiple events throughout the year caused serious service disruptions that halted or minimized train
frequencies and cost us an estimated 440,000 riders. But through the dedication of our skilled employees,
who responded quickly to each event, we still managed to carry more than 31.6 million riders and earned
$2.1 billion in ticket revenue.
The year had barely begun when Super Storm Sandy hit the East Coast and inundated parts of Lower
Manhattan, significantly impacting the Hudson River Tunnels and shutting down the NEC on October 29
and 30. Through a coordinated company-wide effort, Amtrak reopened one of the flooded Hudson River
tubes on October 31, and modified intercity service along the full length of the Northeast Corridor (NEC)
between Washington and Boston began on November 2, 2012.
Snow and storms battered the Northeast through the winter. In the fall, with only a few days left in the
year, a multi-day interruption to the electric power supply north of New York disrupted Amtrak and
commuter services. Amtrak suspended Acela Express®service on the North End, and Northeast Regional
trains experienced considerable delays.
Twenty of Amtrak’s 45 routes set annual ridership records. The long-distance services had their best year in
two decades, while state-supported routes had their best year ever with 15.4 million passengers. Amtrak
also set a monthly ridership record in March 2013 and broke it in July 2013. The NEC also had a banner
year, and the popular Northeast Regional service posted a new ridership record.
From the launch of our 2011 Strategic Plan through the end of FY 2013, we reduced reliance on federal
funding of our operating expenses from $446 million in FY 2011 to $361 million in FY 2013.