American Home Shield 2014 Annual Report Download

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Table of contents

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    2014 Highlights Revenue Adjusted EBITDA¹ 23% Growth in new services driven by innovation at Terminix Adj. EBITDA Margin2 20% Continued development of directto-consumer channel at AHS Successful acquisition and integration of HSA Home Warranty Cost rationalization and supply FKDLQEHQHÀWV Over ...

  • Page 3
    ... me immediately was the company's rich history. In the 86 years since being founded, the company had achieved something most service companies would envy - the trust of customers who literally invite us into their homes and businesses. But with that trust comes great responsibility: protecting and...

  • Page 4
    ... services has created an opportunity for us to increase household penetration and grow market share. In our commercial businesses, like disaster restoration, janitorial services and pest control, we have decades of expertise in providing customized solutions for customers ranging from small business...

  • Page 5
    ... decades of pest control expertise to a whole new set of solutions to maintain and protect homes and businesses. Broadening its portfolio beyond traditional pest and termite services created new growth opportunities. In 2014, new mosquito, exclusion and encapsulation services DPNCJOFEUPIFMQ...

  • Page 6
    ... accountable. "High-performing teams operate from a foundation of trust where it's OK to face reality and admit when we need to get better," said Hunsberger. "And when we do the right thing for investors, customers, suppliers and coworkers, everyone wins." 4 ServiceMaster | 2014 Annual Report

  • Page 7
    ... of online self-service, live chat and social media tools to ensure convenient access and create an even better customer experience. "We're challenging the status quo across the board," said Mark Barry, group president of American Home Shield and Franchise Service Group business units. "We...

  • Page 8
    ...it was an exciting moment in the company's history - and the latest chapter in the company's 86-year legacy of service. The ServiceMaster executive team, along with representatives of each of its businesses, marked the occasion by walking a special ServiceMaster "blue carpet" into the exchange, with...

  • Page 9
    ... employees: "Why settle for working for one great business when you can actually work for many?" Harnessing the power of one company also allows us to listen to and learn from each other. In 2014, we launched the ServiceMaster Leadership Program with a class of 40 employees whose performance...

  • Page 10
    ... spirit of volunteerism and service is part of the company's legacy - and commitment. Service is more than just a responsibility and a commitment to our customers - it's the heart of our business. So, when the opportunity arises to give back to others in Memphis and other ServiceMaster communities...

  • Page 11
    ... Services Group Mark J. Barry Group President, American Home Shield and Franchise Services Group James T. Lucke Senior Vice President, General Counsel and Secretary William J. Derwin President, Terminix Mary Kay Runyan Senior Vice President, Supply Management ServiceMaster | 2014 Annual Report...

  • Page 12
    ...customers in 47 states and 22 countries. Terminix provides pest control services and protection against termites, rodents and other pests threatening human health and/or safety. To learn more about Terminix, visit www.Terminix.com. $PHULFDQ+RPH6KLHOG American Home Shield founded the home warranty...

  • Page 13
    ...about Merry Maids or follow us at twitter.com/MerryMaids and facebook.com/MerryMaids. Furniture Medic Furniture Medic is a leading provider of on-site wood furniture repair and restoration services serving customers in the United States through a network of approximately 300 independently-owned and...

  • Page 14
    ... Continuing Operations Amortization expense Impairment of software and other related costs Consulting agreement termination fees Restructuring charges Management and consulting fees Loss on extinguishment of debt Tax impact of adjustments Adjusted Net Income 12 ServiceMaster | 2014 Annual Report

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    ... Relations 860 Ridge Lake Blvd. Memphis, TN 38120 (901) 597-6839 [email protected] Common Stock: Ticker Symbol - SERV Listed New York Stock Exchange Corporate Website: www.servicemaster.com Independent Registered Public Accounting Firm: Deloitte & Touche LLP Memphis, TN Annual...

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    Corporate Headquarters 860 Ridge Lake Boulevard Memphis, TN 38120 ZZZVHUYLFHPDVWHUFRP