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John Caspar, Caspar True Value, Lake Zurich, IL, (far right)
with his Weber merchandising team of Lisa Ryan, Weber
Executive Vice-President of Operations, and Dennis Flanagan,
Vice-President, Weber
22 TRUE VALUE 2015 ANNUAL REPORT
Weber CEO Tom Koos is proud to say what
contributed to winning Supplier of Year
honors for the second time in three years—
great product, marketing and service. But
you hear real excitement in his voice when he
talks about our future together.
Some things don’t change Ask Weber CEO
Tom Koos about retail trends and he might
surprise you with his answer. “Whatever
the latest trends are, trust still matters,” he
says. “It starts with Weber products and
quality, and True Value service and customer
commitment. If we ever lose sight of that, we’ll
both fail.” Tom continues, “We’ve actually
bucked some trends. Instead of chasing low-
cost labor overseas, we’re proud that we still
manufacture 85 percent of our products here
in the U.S.A. People care about that.”
Listen first Weber has a full array of
sophisticated, trend-relevant tools to support
the True Value retailer. But according to Tom,
it all starts with something far simpler. “We
listen,” he says. “Go to the stores. Talk to the
owner/manager. The associates on the floor.
Find out what we can do better. How can we
help grow the business?”
The best is ahead “We’re really excited
about this award,” Tom says. Then, alluding
to Weber’s new product pipeline, he adds,
“And you don’t even know what’s coming!”
The defining moment in this great, 64-year
relationship? The Weber CEO’s answer is
equally enthusiastic: “I hope we haven’t
seen it yet.”
SUPPLIER PROFILE
“ ONE BIG THING WE HAVE IN
COMMON: CONSUMERS TRUST US.”
—TOM KOOS, CEO
WEBER-STEPHEN PRODUCTS
• Location: Worldwide
• CEO: Tom Koos
L to R: Art Krug, Sales Agent, SKKR, and
Tom Wenke, SVP, National Hardware
Cooperatives - Americas Weber-Stephen
Products with Tom Koos, CEO, Weber;
Weber manufacturing facility
TRUE VALUE 2015 ANNUAL REPORT 23