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20 TRUE VALUE 2015 ANNUAL REPORT
Located on the island of Bermuda, Gorham’s
is led by CEO Andrew “Drew” Mackay, who
believes in constant change and fun. His
success is evident and his enthusiasm is
contagious. The kind of person True Value
loves to work with.
Competing on a small island Gorham’s has
been in Bermuda since the 1930s, today
operating in 40,000 square-foot lumber,
hardware and outdoor center. There is plenty
of competition on this island of 50,000
people, including another big-name hardware
brand. How does Gorham’s compete? “We’re
truly a one-stop shop,” says Mackay.
Anything and everything Drew tells us True
Value fasteners and Master Mechanic® power
tools are strong sellers. But he doesn’t stop
there. “Bermudians love to shop,” he says.
“And being on an island, that includes online.
So we started a special order desk at the
store. We don’t mind if you shop overseas.
We’ll bring it in for you.” Furniture, appliances,
anything that will fit in a container, Gorham’s
will order it, handle customs paperwork,
unload and deliver it.
Always evolving—and having fun “We never
stop evolving. We re-merchandise the store
every 18 months,” states Drew. And the key to
customer service? “When you come to work,
come to have fun. Customers enjoy that. And
they come back.”
MEMBER PROFILE
“ WE’RE A TRUE ONE-STOP SHOP.”
—DREW MACKAY, CEO
GORHAM’S
• Location: Hamilton, Bermuda
• CEO: Andrew Mackay
TRUE VALUE 2015 ANNUAL REPORT 21
L to R: R.C. Farrington, Building Materials Manager;
Henry Durham, General Manager; Andrew Mackay, CEO