Quest Diagnostics 1999 Annual Report Download - page 15

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Our Values
QUALITY
The patient comes first in everything we do. Our passion is to provide every patient
and every customer with services and products of uncompromising quality — error free, on time,
every time. We do that by dedicating ourselves to the relentless pursuit of excellence in the
services we provide.
INTEGRITY
Credibility is the key to our success; therefore, all of our processes, decisions and actions
ultimately are driven by integrity. We are honest and forthright in all our dealings with our
customers and with each other. We are responsible corporate citizens in the communities we
serve. We strictly comply with the laws and regulations governing our business, not only as a
legal obligation and a competitive necessity, but because it is the right thing to do.
INNOVATION
We constantly seek innovative ways to enhance patient care and provide value to our customers.
We support the creativity, courage and persistence that transform information into knowledge,
and knowledge into insights. We seek continuous advancement through the adaptation of
existing knowledge as well as through experimentation, with the full understanding that we
learn from our failures as well as our successes.
ACCOUNTABILITY
As a company and as individuals, we accept full responsibility for our performance and
acknowledge our accountability for the ultimate outcome of all that we do. We strive for
continuous improvement, believing that competence, reliability, and rigorous adherence to
process discipline are the keys to excellence.
COLLABORATION
We believe in teamwork and the limitless possibilities of collaborative energy. We achieve
excellence by putting collective goals ahead of personal interests. We support and encourage
open communication and meaningful cooperation among colleagues from varying backgrounds
and disciplines. We respect individual differences, and we value diversity.
LEADERSHIP
We strive to be the best at what we do — both as a company, and as individuals. We embrace
the qualities of personal leadership — courage, competence, confidence and a passion for
surpassing expectations. We will provide growth opportunities for our employees, quality
services and products to our customers and superior returns to our shareholders.