Quest Diagnostics 1997 Annual Report Download - page 19

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Please find page 19 of the 1997 Quest Diagnostics annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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Quality
The patient comes first in everything we do. Our passion is to provide every patient and
every customer with services and products of uncompromising quality — error free, on
time, every time. We do that by dedicating ourselves to the relentless pursuit of
excellence in the services we provide.
Integrity
Credibility is the key to our success; therefore, all of our processes, decisions and actions
ultimately are driven by integrity. We are honest and forthright in all our dealings with
our customers and with each other. We are responsible corporate citizens in the
communities we serve. We strictly comply with the laws and regulations governing our
business, not only as a legal obligation and a competitive necessity, but because it is the
right thing to do.
Innovation
We constantly seek innovative ways to enhance patient care and provide value to
our customers. We support the creativity, courage and persistence that transform
information into knowledge, and knowledge into insights. We seek continuous
advancement through the adaptation of existing knowledge as well as through
experimentation, with the full understanding that we learn from our failures as
well as our successes.
Accountability
As a company and as individuals, we accept full responsibility for our performance and
acknowledge our accountability for the ultimate outcome of all that we do. We strive for
continuous improvement, believing that competence, reliability, and rigorous adherence
to process discipline are the keys to excellence.
Collaboration
We believe in teamwork and the limitless possibilities of collaborative energy. We
achieve excellence by putting collective goals ahead of personal interests. We support
and encourage open communication and meaningful cooperation among colleagues
from varying backgrounds and disciplines. We respect individual differences, and we
value diversity.
Leadership
We strive to be the best at what we do — both as a company, and as individuals. We
embrace the qualities of personal leadership: courage, competence, confidence and
a passion for surpassing expectations. We will provide growth opportunities for our
employees, quality services and products to our customers and superior returns to
our shareholders.
OUR VALUES