Progressive 2006 Annual Report Download - page 7

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affordability reliability
new, easy ways to quote, buy and manage their policies, including
claims service that respects their time and reduces the trauma and
inconvenience of loss.
CORE VALUES
Progressive’s Core Values serve as the foundation for our corporate
culture. They govern our decisions and define the manner in which
we conduct our business and how we interact with all interested
parties. We want them understood and embraced by all Progressive
people. Growth and change provide new perspective, requiring
regular refinement of Core Values.
Integrity We revere honesty. We adhere to the highest ethical stan-
dards, provide timely, accurate and complete financial reporting,
encourage disclosing bad news and welcome disagreement.
Golden Rule We respect all people, value the differences among
them and deal with them in the way we want to be dealt with. This
requires us to know ourselves and to try to understand others.
Objectives We strive to communicate clearly Progressive’s ambi-
tious objectives and our people’s personal and team objectives.
We evaluate performance against all these objectives.
Excellence We strive constantly to improve in order to meet and
exceed the highest expectations of our customers, agents, share-
holders and people. We teach and encourage our people to improve
performance and to reduce the costs of what they do for customers.
We base their rewards on results and promotion on ability.
Profit The opportunity to earn a profit is how the competitive free-
enterprise system motivates investment to enhance human health
and happiness. Expanding profits reflect our customers’ and claimants’
increasingly positive view of Progressive.