Petsmart 2012 Annual Report Download - page 5
Download and view the complete annual report
Please find page 5 of the 2012 Petsmart annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.Atthecoreofthecustomerexperienceinourstoresaretheauthenticconnectionsthatourassociates
buildwithour PetParentcustomerseachday. Ourbusinessis aboutrelationshipsandourability to
understandthebondbetweenPetParentsandtheirpets.PetParentcustomersrelyonourassociates
inourstorestoeducatethemandleadthemtotherightsolutionsfortheirpet.Ourinvestmentinour
associatesallowsourassociatestoofferadviceandsolutions,creatingmeaningfulrelationshipswithour
customers,furtherdifferentiatingusfromthecompetition.
Theuniquein-storeexperienceincludesourcommitmenttosavingthelivesofhomelesspets.Through
ourin-storepetadoptionpartnershipwithPetSmartCharitiesandPetSmartCharitiesofCanada,Inc.,we
providespaceinourstoressothatnearly1,100homelesspetsadaycanbeadopted.Thisyear,wehad
theopportunitytocelebrateamilestoneadoptionevent.Afive-year-oldHuskynamedDodgebecame
thefive-millionthpettobeadoptedfromaPetSmartstore.PetSmartCharitiesistheleaderingranting
moneytohelppetsinneed,withmorethan$28milliongivenin2012throughoutNorthAmerica.
Looking Ahead
Thisyearmarkedasignificantmilestoneinourhistory,givingusanopportunitytoreflectbackonour
journeyovertheyearsandwhathasledtooursuccess.Leveragingthestrengthofourbrand,wehave
focusedonprovidingsolutionsforourPetParentsthroughinnovationandadifferentiatedexperience.
Althoughthemacro-economicenvironmentstillholdssomeuncertainty,weremainfocusedonexecuting
thestrategiesthathavebeenkeytooursuccessoverthepastseveralyearsandcontinuingtodrivetop
quartileshareholderreturns.Byfocusingonourstrategicandoperationalpriorities,wewillcontinueto
doalltherightthingstodrivefuturesustainablegrowthandlong-termshareholdervalue.
Sincerely,
Robert F. Moran David K. Lenhardt
ChairmanandChiefExecutiveOfficer PresidentandChiefOperatingOfficer