O'Reilly Auto Parts 2005 Annual Report Download - page 8

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O’REILLY AUTOMOTIVE 2005 ANNUAL REPORT
6
Excellent
Customer Service
Never forget that our customers are our bosses,
and they pay our wages; treat them accordingly.
We
We w willill never never settlesettle f for or anything anything butbut t the he ververy y highesthighest l levelevel o of f
customer
customer serservice vice andand would would nevernever e expect xpect our our customers customers toto
accept
accept l less. ess. Nothing Nothing is is more more criticalcritical t to o ourour s success.uccess.