McKesson 2008 Annual Report Download - page 14

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McKESSON CORPORATION
7
Physician practice solutions: The segment provides a complete solution for physician practices of all sizes that
includes software, revenue cycle outsourcing and connectivity services. Software solutions include practice
management and EHR software for physicians of every size, specialty or geographic location. The segment’ s
physician practice offering also includes outsourced billing and collection services as well as services that connect
physicians with their patients, hospitals, retail pharmacies and payors. Revenue cycle outsourcing enables physician
groups to avoid the infrastructure investment and administrative costs of their own in-house billing office. Services
include clinical data collection, data input, medical coding, billing, contract management, cash collections, accounts
receivable management and extensive reporting of metrics related to the physician practice.
Connectivity: Through the segment’ s vendor-neutral RelayHealth® and its “intelligent” network, the company
provides interactive solutions that streamline clinical, financial and administrative communication between patients,
providers, payors, pharmacies and financial institutions. RelayHealth helps to accelerate the delivery of high-quality
care and improve financial performance through online consultation of physicians by patients, electronic prescribing
by physicians, point-of-service resolution of pharmacy claims by payors, pre-visit financial clearance of patients by
providers and post-visit settlement of provider bills by payors and patients. RelayHealth securely processes more
than 12 billion financial and clinical transactions annually.
In addition to the product offerings described above, the Technology Solutions segment offers a comprehensive
range of services to help organizations derive greater value, enhance satisfaction and return on investment
throughout the life of the solutions implemented. The range of services includes:
Technology Services: The segment has worked with numerous healthcare organizations to support the smooth
operation of their information systems by providing the technical infrastructure designed to maximize application
accessibility, availability, security and performance.
Professional Services: Professional services help customers achieve business results from their software or
automation investment. The segment offers a wide array of quality service options, including consulting for
business and/or clinical process improvement and re-design as well as implementation, project management,
technical and education services relating to all products in the Technology Solutions segment.
Outsourcing Services: The segment helps organizations focus their resources on healthcare while the segment
manages their information technology or operations through managed services, including outsourcing. Service
options include remote hosting, managing hospital data processing operations, as well as strategic information
systems planning and management, revenue cycle processes, payroll processing, business office administration and
major system conversions.
Payor Group: The following suite of services and software products is marketed to payors, employers and
government organizations to help manage the cost and quality of care:
•Disease management programs to improve the health status and health outcomes of patients with chronic
conditions;
•Nurse triage services to provide health information and recommend appropriate levels of care;
•Clinical and analytical software to support utilization, case and disease management workflow;
•Business intelligence tools for measuring, reporting and improving clinical and financial performance;
•InterQual® Criteria for clinical decision support; and
•Claims performance solutions to facilitate accurate and efficient medical claim payment.
Acquisitions, Investments and Discontinued Operations
We have undertaken strategic initiatives in recent years designed to further focus on our core healthcare
businesses and enhance our competitive position. We expect to continue to undertake such strategic initiatives in
the future. These initiatives are detailed in Financial Notes 2 and 3 to the consolidated financial statements,
“Acquisitions and Investments” and “Discontinued Operations,” appearing in this Annual Report on Form 10-K.