Marks and Spencer 2016 Annual Report Download - page 11

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OUR BUSINESS
09
ANNUAL REPORT AND FINANCIAL STATEMENTS 2016
OUR PERFORMANCEGOVERNANCEFINANCIAL STATEMENTS
We are committed to putting our 32 million
customers at the heart of everything
we do. Simplicity and teamwork are key
to us achieving this.
We recently implemented a streamlined
management structure that allows us
to work as one team, in a simpler and
more e cient way at pace and with vigour.
This new structure, coupled with a new
emphasis on fact-based decision-making,
means that we are better able to focus
on our customers’ requirements.
As part of the changes, we reorganised
the responsibilities of our executive
directors. Patrick Bousquet-Chavanne has
become Executive Director, Customer,
Marketing & M&S.com and assumed new
responsibilities for M&S.com and Plan A.
Helen Weir, Chief Finance O cer, has
assumed responsibility for Strategy
Implementation. Consequently, our
International business will now report
directly into me. We look forward to
welcoming Laura Wade-Gery back from
her maternity leave in September 2016
and we will update on her responsibilities
on her return.
We are establishing a tighter Operating
Committee of eleven to replace the former
Management Committee. This team will
be accountable for the day-to-day running
of M&S and for the development and
execution of our strategy.
Joining the Executive Directors on the
Operating Committee are: Andy Adcock,
Food Director; Jo Jenkins, Womenswear,
Lingerie & Beauty Director; Sacha Berendji,
Retail Director; Paul Friston, International
Director; Dominic Fry, Communications &
Investor Relations Director; Simmone
Haywood, Acting HR Director; and
Amanda Mellor, Group Secretary and
Head of Corporate Governance.
We know that every decision we make must
be for the benefi t of our customers, our
employees and our shareholders. Our fi rst
priorities are to turn around our Clothing
& Home business and grow our Food
o er. We will do this by using customer
intelligence and data to drive our decision-
making. By listening to what our customers
tell us, we can give them more products
that excite them and we can help to make
every moment special. I believe that at
M&S we know more about our customers
than we’ve ever known before; by
harnessing this information, we can make
the right decisions and act with clarity on
behalf of everyone who shops with us.
There is a new ethos of collective
responsibility among the senior leadership
team; from our unstinting attention to our
customers’ needs to the importance of
acting as a team. We are totally aligned in
our approach: to do everything in the
best interests of our customers.
LEADERSHIP TEAM
Steve Rowe
Chief Executive
Laura Wade-Gery
Executive Director,
Multi-channel
Paul Friston
International Director
Andy Adcock
Food Director
Dominic Fry
Communications & Investor
Relations Director
Jo Jenkins
Womenswear, Lingerie &
Beauty Director
Simmone Haywood
Acting HR Director
Sacha Berendji
Retail Director
Amanda Mellor
Group Secretary and Head
of Corporate Governance
Helen Weir
Chief Finance O cer
Patrick Bousquet-Chavanne
Executive Director, Customer,
Marketing & M&S.com
OPERATING COMMITTEE