Ingram Micro 2013 Annual Report Download - page 6
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Table of Contents
Over the past several years, our IT distribution product category revenues on a consolidated basis have generally been within the following ranges:
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•
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The BrightPoint mobility business is reported separately and has been part of our company since fourth quarter of 2012. It represented 11% of our total net
revenue in 2013.
We offer a variety of products within the peripherals category that fall within several sub-categories:
•traditional IT peripherals such as printers, scanners, displays, projectors, monitors, panels, mass storage, and tape;
•digital signage products such as large format liquid-crystal and plasma displays, enclosures, mounts, media players, content software, content
creation, content hosting, and installation services;
•CE products such as digital cameras, digital video disc players, game consoles, televisions, audio, small appliances, media management and
home control;
•AIDC/POS products such as barcode/card printers, AIDC scanners, AIDC software, and wireless infrastructure products;
•physical security products such as Internet protocol video surveillance, security alarm systems, fire alarm systems, access control smart cards
and printers;
•services provided by third parties and resold by Ingram Micro such as engineering contract-labor services and extended coverage warranties;
•component products such as processors, motherboards, hard drives, and memory; and
•supplies and accessories such as ink and toner supplies, paper, carrying cases, and anti-glare screens.
We define our systems category as self-standing computer systems capable of functioning independently. We offer a variety of systems,
such as rack, tower and blade servers; desktops; and portable personal computers and tablets.
We define our software category as a broad variety of applications containing computer instructions or data that can be stored electronically.
We offer a variety of software products, such as business application software, operating system software, entertainment software, middleware, developer
software tools, security software (firewalls, intrusion detection, and encryption), storage software and virtualization software.
Our networking category includes networking hardware, communication products and network security hardware. Networking
hardware includes switches, hubs, routers, wireless local area networks, wireless wide area networks, network interface cards, cellular data cards, network-
attached storage and storage area networks. Communication products incorporate Voice over Internet Protocol (or VoIP), communications, modems, phone
systems and video/audio conferencing. Network security hardware includes firewalls, Virtual Private Networks (or VPNs), intrusion detection, and
authentication devices and appliances.
Our mobility category includes mobile handsets, tablets, navigation devices, aircards, SIM cards, flash memory, and other mobile
companion products, including health and fitness bands, wearables and app-cessories that reside within our BrightPoint mobility business.
What Services We Provide
We offer a variety of services to our customers and suppliers, and, in some instances, to end-users on behalf of our customers. Our services may be
purchased individually or in combination with other services, or they may be provided along with our product sales. Our services include:
• (product procurement, inventory management, order management and fulfillment, postponement, reverse logistics,
transportation management, call center and customer care, credit and collection management services, enterprise IT asset disposition, data destruction
and e-waste recycling services);
•(compatibility assurance, order configuration, drop ship to end-users);
•(real-time, multi-vendor support; certified technical expertise; technology help desks; pre-sales consultative support);
•(manufacturer-certified, self-study and instructor-led training courses for resellers and end-users);
• (credit lines extended to resellers and to end-users on behalf of resellers, end-user leasing programs);
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