Health Net 2010 Annual Report Download - page 181
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Final Execution Copy
(g) “Individual Application Production Support Charges” has the meaning given in Section 4.1.
(h) “In-Scope Applications” has the meaning given in Section 1.3 of Schedule C.
(i) “Joint Capacity Planning Process” has the meaning given in Schedule G.
(j) “Minor Enhancement” means an enhancement or upgrade to In-Scope Applications requested by Health Net that is
(i) estimated to require *** hours or less of Productive Work of Applications Development Services and (ii) not otherwise required to
perform break-fix, operational support or other Production Support Services.
(k) “Offshore Personnel” has the meaning given in Section 4.5.
(l) “Onshore Personnel” has the meaning given in Section 4.5.
(m) “Production Support Charge” has the meaning given in Section 4.1.
(n) “Production Support Services” means all Services that are not Application Development Services, including Application
Support Services and the Software Quality Assurance/Testing Services and Cross-Functional Services associated with Application
Support Services.
(o) “Productive Work” means productive work performed specifically for Health Net, as appropriately recorded under a labor
tracking system or other system acceptable to both Parties. ***.
(p) “Service Commencement Date” has the meaning given in Section 2.1 of the Terms and Conditions.
(q) “Steady-State” means, for each In-Scope Application, the later of (i) the Scheduled Steady-State Date and (ii) the date
Supplier satisfies the applicable exit criteria in Exhibit A-2 and assumes full responsibility for Production Support Services for the In-
Scope Application.
(r) “T&M Rates” means the hourly personnel rates for Onshore Personnel and Offshore Personnel for each In-Scope Application
set forth in Exhibit C-6.
(s) “Transitioned Employees” has the meaning given in Schedule E.
Capitalized terms used in this Schedule C but not defined herein have the meanings given in the Glossary attached as Schedule
R or elsewhere in this Agreement.
There are no charges or other amounts payable by Health Net for:
(a) ***
(b) ***
(c) ***
(d) ***
(a) Exhibit C-1 sets forth a monthly charge for Production Support Services (“Production Support Charge”). Subject to
Sections 4.2 and 8, the Production Support Charge is a fixed amount
2.2 Other Terms
3. SUPPLIER INVESTMENTS
4. PRODUCTION SUPPORT
4.1 Production Support Charge
Schedule C (Char
g
es)
C - 2
Health Net / Co
g
nizant Confidential