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Final Execution Copy
SCHEDULE C
CHARGES
Table of Contents
AMENDMENT NO. 2010-02 TO
i
1. INTRODUCTION
1
1.1
Overview of Char
g
es
1
1.2
General Terms
1
2. DEFINITIONS
1
2.1
Certain Definitions
1
2.2
Other Terms
2
3. SUPPLIER INVESTMENTS
2
4. PRODUCTION SUPPORT
2
4.1
Production Su
pp
ort Char
g
e
2
4.4
Minor Enhancements
4
4.5
Offshore / Onshore Ratios
5
4.6
Productivit
y
Assum
p
tions
5
5. APPLICATIONS DEVELOPMENT
6
5.1
General Terms
6
5.2
Ad
j
ustments to the Baseline AD Hours
7
5.3
Char
g
es for Productive Hours in Excess of the Baseline AD Hours
8
5.4
Offshore / Onshore Ratios
8
5.5
Productivit
y
8
5.6
Transitioned Em
p
lo
y
ees
9
6. T&M RATES
9
7. OTHER CHARGES, CREDITS AND TERMS
9
7.1
Pass-Throu
g
h Ex
p
enses
9
7.2
Currenc
y
9
7.3
New Services
9
7.4
Disaster Recover
y
10
7.5
Remedial Services
10
7.6
Disen
g
a
g
ement Services
10
7.7
Taxes
10
7.8
Minimum Commitment
10
8. ADJUSTMENTS TO CHARGES
11
8.1
Cost of Livin
g
Ad
j
ustment (COLA)
11
8.2
Service Level Credits
11
8.3
Benchmarkin
g
12
9. TERMINATION CHARGES
12
9.1
Termination Char
g
e
12
9.2
Pro-ration of Termination Char
g
es
12
Schedule C (Char
g
es)
C- i
Health Net / Su
pp
lier Confidential