Garmin 2008 Annual Report Download - page 20

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18
T E S T I M O N I A L S
“We’ll never pay $2,000 for a built-in GPS again”
I just wanted to tell you how impressed I am with the nüvi 260W I
purchased a few weeks ago. It solidly outperforms the far more
expensive systems built into our two vehicles.
Why did we buy the Garmin when we already have two built in?
We’re heading to New Zealand for the winter, and it will make driving
really easy. It astonishes me that the maps for a whole country fit on
a single SD card! And we’ll never pay $2,000 for a built-in GPS nav-
igation system again.
Thanks for a great product.
J.R.
“Best customer support ever, in any industry”
I bought my first Garmin GPS many years ago. What I didn’t know
was that I was buying a product with the best customer support I
have ever used, in any industry. I am now on my fifth Garmin GPS,
and all of them are still working!
Your product quality has been excellent for my automotive and marine
uses, and your people have always been professional, knowledgeable,
friendly and helpful. I have never had the feeling they were in a hurry
to get off my call. In fact they have offered to help with things I didn’t
know I needed help with.
In an era where corporations are cutting costs, it is refreshing that in
the 10+ years I have been a Garmin customer, you have not changed
the way you treat your customers.
As I said before, my first Garmin purchase was by chance, but any
future purchases will all be Garmin because of your customer support!
Capt. J.P.
“I won’t put anything else in my plane or car”
I’m a pilot, a plane owner and a big fan of your products. After
comparing Garmin avionics to other brands, I won’t put anything else
in my plane or car. Your new synthetic vision technology is the stuff of
sci-fi movies. I cannot wait to try it out!
Keep up the excellent work and thanks for your excellent products!
G.W.
“You have created a customer for life”
Last August, our skiff sank while tied to the dock at a local marina in
the San Juan Islands. The skiff had been submerged for about six
hours by the time we discovered it, and it was approximately four
more hours before we had it up, salvaged and on the trailer.
During the recovery, we started to realize the magnitude of the damage.
It appeared that the engine and all of the electronics (including the
GPSMAP 540) were damaged by the sinking. Upon further investigation,
we found that we had indeed lost the engine and batteries.We removed
all of the electronics from the skiff, then my wife suggested we open
the electronics to see if we could dry them out. Upon opening the
other devices, we saw the seals were OK, but leakage had occurred.
When we opened the 540, we noticed the high-quality seal and, to our
surprise, no leakage. I was impressed! We let the 540 sit open until we
had the new motor and controls rigged on the skiff and then remounted
the 540. To my surprise, it worked, and it is still working today.
You have created a customer for life. Thanks again for a wonderful
product.
J.T.