Garmin 2002 Annual Report Download - page 18

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Please find page 18 of the 2002 Garmin annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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Commitment to quality
Achieving precision, durability and reliability in every product
that goes out the door requires stringent quality measures on
all levels. To that end, Garmin has maintained its ISO 9001 reg-
istration for the Olathe, Kansas facility and its ISO 9002 and QS
9000 registrations for the Shijr, Taiwan facility. Accredited regis-
trars periodically audit Garmin’s Kansas and Taiwan operations
to assess their continued compliance with these international
quality standards. In addition, Garmin’s own internal quality
assurance organization continually looks for ways to improve
processes and push the level of quality ever higher. ISO 9001
and 9002 are international standards for quality management
systems and QS 9000 is an internationally recognized quality
management standard in the automotive industry.
Garmin’s Olathe factory designs and manufactures all of our
panel-mount avionics products under a strict FAA-approved
quality system. In accordance with this system, regular inspections
are conducted to verify compliance with Federal Aviation
Regulations.
Our commitment to quality is evident in areas beyond manu-
facturing. Garmin is continually looking for ways to improve
service to its customers and dealers. For example, expanded
Web site capabilities include dealer resource pages where Garmin
dealers can access promotional materials and information,
download product images and more. Our Web site also makes
it easier for customers to research the Garmin products that
best suit their needs through product comparison charts and
online gift guides.
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