Experian 2016 Annual Report Download - page 48

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Our people
Culture – creating a
winning culture through
greater collaboration
We believe the work we do is truly
important and we strive to be a trusted
partner for consumers and clients.
This is reflected in our culture, the way
our people behave, and in the way we
collaborate across the Group.
We are focused on delivering the
best solutions for our clients and for
consumers. To do this, we foster a
culture of collaboration between our
people, and our clients and consumers.
We focus on engaging consumers and
putting them at the heart of what we
do, and help our clients do the same
with their customers. We provide our
clients with the information and tools for
them to make the best decisions as they
manage and grow their businesses.
We want to create winning outcomes for
consumers and for our clients, and we
believe we do this best when we work
together collaboratively as One Experian
with a client focus. This is reflected in
our strategic initiatives.
Employee engagement –
listening to our people
We have previously conducted our
Global People Survey approximately
every 18 months. It provides valuable
insights into employees’ views and their
engagement with the business. Our
most recent survey was in May 2015 and
achieved an excellent response, with
84% participation. This again exceeded
the external ‘high-performing’ norm and
ensured the results fully reflected our
employees’ views.
Given the significant leadership and
business changes in the year preceding
the survey, we were very pleased to see
that the level of sustainable employee
engagement had remained stable from
the previous survey at 78% (79% in
2013). However, we did hear from our
employees that we could do a better job
of managing communications through
change and we have plans under
way to set more globally consistent
standards and processes around change
communications, as well as up-skilling
managers. Our highest performing
category in the survey was ‘Immediate
management’ with 82% favourable
responses. This demonstrates the
strong engagement being created
Our global people strategy aims to
deliver sustainable growth, by creating
a great place for our people to work.
Summary
by frontline managers in their day-to-
day work with their teams, through
coaching and development, recognition,
communication and showing integrity.
Our opportunity area is to have local
managers and their teams feeling more
strongly connected to their local and
the global leadership, so they feel more
fully engaged in Experian-wide strategy
and plans. As in previous years, we
have actions under way at all levels of
the business, which fully involve our
employees and aim to address the issues
raised and leverage our strengths.
Talent – strengthening and
diversifying our talent pool
Our talent strategy aims to drive the
attraction, growth and retention of
a deep pool of talented employees,
who reflect our global reach and our
belief in the value of diversity. It then
focuses on releasing the talent of every
employee, to deliver our performance
goals. Performance for Growth and our
diversity and inclusion (‘D&I’) agenda
are just two of the many ways in which
we aim to achieve this for all our people.
We also continue to invest in targeted
leadership development, as part of
strengthening our leadership pipeline.
Strategic report •Our people