Computer Associates 2013 Annual Report Download - page 20

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• where we help customers optimize their investments, projects, resources and
processes. The first of these solutions is project and portfolio management (PPM), with our market-leading CA
Clarity↩ Project & Portfolio Management designed to help customers improve IT investment decision-making,
enhance productivity and execute projects at a higher value and lower cost. Other PPM products include CA
Clarity↩ Ideation and CA Clarity↩ Agile. The second of these solutions is service management, which helps
customers automate end-user service requests, improve incident, problem and change processes, and assist with
software license audits and compliance. Service management helps customers improve service quality and user
satisfaction. The solutions also enable our customers to use communities and social media to resolve problems on
their own. Our offerings include CA Nimsoft Service Desk, CA Service Desk Manager, CA IT Asset Manager and
CA Service Catalog. CA Clarity PPM and CA Nimsoft Service Desk are available as a cloud offering.
• where we are a leader in the fast growing service virtualization niche to help customers
converge application development and IT operations (DevOps) to increase collaboration. Our fiscal 2012 acquisition
of Interactive TKO, Inc. added innovative service virtualization solutions for developing applications in composite
and cloud environments. Service virtualization is a simulation technology that allows customers to develop and test
applications by simulating different environments and conditions to resolve software defects and performance issues
earlier, lower development costs and deliver business services faster with superior quality. Our acquisition of Nolio
has added the ability to move application software efficiently and reliably through the development process and into
production across vastly different IT environments spanning physical, virtual and cloud. Our Application Delivery
solutions include the CA LISA↧ Suite, CA LISA↧ Release Automation (Nolio), CA Automation Suite, CA Client
Automation and CA Workload Automation.
• are intended to enable rapid deployment and increase the value customers realize from our mainframe
solutions and enterprise solutions. Our professional services team consists of experienced software and education
consultants who provide a variety of customer support services, such as implementation, consulting, education, training
and support services to both commercial and government customers. With 1,400 certified consultants, support staff and
technical architects located in 25 countries, CA Services works with customers to define the types of services that best
meet their business goals. This includes everything from rapid standard implementations to post-deployment health
checks.
Seasonality
Some of our business results are seasonal, including software license transactions and cash flows from operations. These
business results typically increase during each consecutive quarter of our fiscal year, with the fourth quarter typically having
the highest results.
Business Strategy
Our objective is to become the world’s leading independent provider of software solutions that help customers and partners
drive innovation and business value by effectively managing and securing their evolving IT environments. To accomplish this,
key elements of our strategy include:
•Leveraging and exploiting new business and technology trends. In addition to driving new business value by addressing
the needs of businesses in the continually evolving IT management markets for which we already provide solutions,
we will work to extend our current solutions, and develop new solutions, to address emerging technologies such as
cloud and mobile computing.
•Expanding our business with existing customers. We will continue to help our customers drive value from products that
they already have while cross-selling and up-selling new products and services that help them derive and create
additional business value.
•Expanding the markets we serve while driving new value from existing markets. We intend to accomplish this by focusing
on new customers such as large enterprises that are not current customers and expanding into new growth markets
where we currently have little or no substantial presence.
•Extending and expanding our global customer base. We are working to adjust our sales and service models to expand
our customer base in areas of the world beyond regions such as North America that have traditionally provided the
largest percentage of our revenues.
4
Service and Portfolio Management,
Application Delivery,
Services