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10 COGECO CABLE INC. 2013 Management's discussion and analysis (“MD&A”)
Furthermore, we actively bundle our services into ''double-play'' and ''triple-play'' offerings at competitive prices to encourage cross-selling within
our customer base and to attract new customers. The activities of our cable services segments are carried out in the Provinces of Ontario and
Quebec, Canada and in four geographic clusters in the United States: Western Pennsylvania, Maryland/Delaware, Western South Carolina and
Southern Florida. As at August 31, 2013, 68% (65% in 2012) of our Canadian cable services and 59% of our American cable services customers
subscribed to two or more services. The distribution of customers by number of services for the Canadian and American cable services were as
follow:
ENTERPRISE SERVICES
The Enterprise services segment provides data centre, managed and dedicated hosting, managed IT and cloud services to small, medium and
large enterprises and public sector customers as well as a full suite of connectivity services provisioned through 20 data centres covering in
aggregate approximately 360,000 square feet, extensive wholly-owned, all-optical fibre networks in Montreal and Toronto and 56 points-of-
presence in North America and Europe. It also provides high-performance Ethernet broadband connectivity services to carriers. The activities of
the Enterprise services segment are carried out by Cogeco Enterprise Services Inc. ("Cogeco Enterprise Services") through Peer 1 Network
Enterprises, Inc. ("PEER 1") and its subsidiaries across North of America and the United Kingdom and through Cogeco Data Services Inc. ("CDS")
in Canada in the provinces of Ontario and Quebec, with limited activities also conducted in British Columbia.
The following five services represent our core suite of offerings :
Managed hosting and dedicated hosting: The managed hosting service provides customers with the use of a server and related technology
and a collection of services designed to ensure the proper management of that technology in line with the customer’s objectives. Such services
and technologies include data backup and recovery solutions, firewall technology to protect servers against online exploitation, dedicated switches
and devices. Dedicated hosting arrangements are substantially similar to managed hosting arrangements except that, in this case, the customer
manages and administers the server, rather than the service provider.
Managed IT: Cogeco Enterprise Services offers full service support capabilities across critical areas, such as server, operating system ("OS"),
network, application and database. This allows customers to scale and achieve greater flexibility without the burden of managing additional
complexity and without the cost of adding more resources. Cogeco Enterprise Services provides monitoring and management packages for these
managed IT services.
Colocation: Colocation arrangements are substantially similar to dedicated hosting except that collocation customers own the server hardware
and technology which they house on our Enterprise services premises in order to access our high quality Internet infrastructure, large bandwidth
capacity, redundant power supply, security and technical support. This type of arrangement also enables customers to easily increase the Internet-
related aspects of their business with minimal disruption.
Cloud services: The cloud services provide customers with access to complete (virtual or physical servers) storage and backup resources. The
cloud infrastructure is hosted within the Enterprises services segment’s data centres and is connected with its all-optical network to enable a
suite of high-availability Infrastructure as a Service ("IaaS") services that are secure, seamless and reliable. Cloud infrastructure services include
shared compute that provides access to a virtual machine hosted on a multi-tenant infrastructure and dedicated compute for mission critical and/
or legacy applications. In addition, multiple deployment (dedicated, shared and hybrid) options of storage and back-up services are available to
meet customer requirements.
Connectivity services: Connectivity services are delivered via our all-optical standards-based networks in Toronto and Montreal and through
interconnections with other carriers. These networks provide managed connectivity services that can easily scale as business grows. These
services include managed wavelengths, Metro Ethernet and MPLS services that enable organizations to connect to their offices, data centres
and suppliers and run their regional applications across multiple locations.