Barclays 2009 Annual Report Download - page 6

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04 Barclays PLC Annual Report 2009 www.barclays.com/annualreport09
Barclays at a glance
Barclays operates a universal banking business
model helping the Group stay strong, profitable
and independent throughout the crisis.
In November 2009, Barclays restructured the Group
so the businesses could better support customers
and clients. The 2009 Annual Report and Accounts
reflects the Group’s reporting structure in place
during 2009.
Global Retail and Commercial Banking (GRCB)
UK Retail Banking
UK Retail Banking
provides a wide range
of products, investment
and banking services to
small businesses, retail
and affluent customers
as well as offering a
gateway to more
specialised services from
other parts of Barclays.
£4.0bn
total income
14.9m
customers
13.2m
savings accounts
1,700
branches
Barclays
Commercial Bank
Barclays Commercial
Bank provides banking
services to customers via
a network of relationship,
regional, industry-sector
and product specialists.
£2.8bn
total income
113,500
customers
Best
customer relationship initiative
B2B Marketing Awards 2009
925
relationship managers
and regional directors
Barclaycard
Barclaycard is a multi-
brand international
credit card, consumer
lending and payment
processing business.
Barclaycard is one of
the leading credit card
businesses in Europe,
with a fast growing
business in the United
States and South Africa.
£4.0bn
total income
21.2m
customers
145,000
corporate customers
87,000
retailer
relationships
GRCB
– Western Europe
GRCB – Western Europe
serves approximately
2.8 million retail and
commercial banking
customers in France,
Italy, Portugal, Spain and
Russia through 1,300
distribution channels.
£1.7 bn
total income
2.8m
customers
1,500
ATMs
1,10 0
branches
GRCB
– Emerging Markets
GRCB – Emerging
Markets serves retail
and commercial banking
customers in Botswana,
Egypt, Ghana, India,
Kenya, Mauritius,
Pakistan, Seychelles,
Tanzania, Uganda, the
UAE, Zambia, Indonesia
and Zimbabwe.
£1.0 bn
total income
3.7m
customers
£8.5bn
customer
deposits
500
branches