Bank of the West 2008 Annual Report Download - page 9
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Along the journey to financial success, we form
satisfying banking relationships with our customers.
Independent surveys show that nearly two-thirds of our
customers consider themselves advocates who would
definitely recommend Bank of the West. In 2008, we
were ranked “Highest in Customer Satisfaction among
Retail Banks in the West” by J.D. Power and Associates.
Banking Online
We have made significant investments to ensure that
our online banking services are secure, reliable and
easy to use. We simplified and improved the online
loan application and online account opening processes.
For additional service delivery options, we invite
customers who open their accounts online to meet their
local bankers at the nearest Bank of the West branch.
While the banking industry experienced economic
challenges in 2008, Bank of the West remained
well capitalized and strong, open for business and
ready to serve our customers. Expanded FDIC
insurance coverage for individual deposits as well as
unlimited FDIC insurance on accounts primarily
used by businesses added new measures of safety for
customer accounts.
Our offering of personal banking
products is extensive:
•Free online banking
•Checking accounts for all needs
•Savings accounts and CDs
•Credit cards with attractive rewards
•Individual Retirement Accounts, including money
market IRAs and flexible term IRAs
•Consumer loans and lines of credit
•Private Banking services
•Pacific Rim Banking services with multilingual
bankers
•Auto leases
•Telephone banking
•Wealth management and Trust
•Personal insurance products for auto, home
and life
•Investment services from financial advisors
experienced in retirement planning, education
savings strategies and insurance needs analysis