Bank of Montreal 2010 Annual Report Download - page 19

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Game Changer
BMO announced the creation of the
$8 million BMO Isaac Newton Chair in
Theoretical Physics. BMO’s pioneering
$4 million gift to Waterloo, Ontario’s
Perimeter Institute for Theoretical
Physics will bring the first of five pre-
eminent scientific minds to Canada –
advancing innovation, Canadian science
and our knowledge of the universe.
5,650
Employees who completed Customer
Conversations training. They now have the
skills to expand the conversation – and
the relationship – beyond the customer’s
immediate financial needs.
96%
BMO employees who, in our annual employee
survey, said that they understand how their role
contributes to achieving our vision of being the
bank that defines great customer experience.
30%
Employees who identify
themselves as visible minorities*
Our commitment to diversity leads
us to broader ideas, greater empathy
and improved decision-making,
helping BMO to be the bank that
defines great customer experience.
*As of October 31, 2010
Right on the Money
Sherry Cooper, Chief Economist, BMO Financial Group, and her highly
respected Economics team correctly identified key indicators at the start
of both the recent recession and the recovery. For those impressive
predictions, Dr. Cooper received the prestigious Lawrence R. Klein Award
for accuracy in economic forecasting in 2010.
Other BMO recognitions include:
• Best Foreign Exchange Bank in North America, European CEO magazine
• Best Trade Bank in Canada, Trade Finance magazine
• World’s Best Metals and Mining Bank, Global Finance magazine
Thought Leaders
We’ve been investing strategically in our
leadership team. An addition of note in
2010 is The Honourable Kevin Lynch, P.C.,
former Clerk of Canada’s Privy Council,
named Vice-Chair, BMO Financial Group.
Dr. Lynch serves as a
key strategic advisor
to senior management, advising them
on strategic planning for the
changing world
after the recession, focusing on the global
drivers of change.
Mentors
BMO is the exclusive industry
sponsor for the ACCES Speed
Mentoring program, which
is designed to help new
Canadian jobseekers develop
their networking skills and
make connections through
individual coaching sessions
with senior leaders.
Civic Leaders
In 2009, when the government of Canada
created a national Task Force on Financial
Literacy, L. Jacques Ménard, O.C., O.Q.,
Chairman, BMO Nesbitt Burns and
President, BMO Financial Group, Quebec,
was appointed as vice-chair.
BMO Financial Group 193rd Annual Report 2010 17
“At BMO we insist on respect for all, nurture talent
and celebrate performance. That’s why we’re
regularly one of Canada’s top employers.”
Doug Bourque
Director, Aboriginal Banking, B.C. & Yukon, BMO Bank of Montreal
Victoria, British Columbia
“ Human creativity
is the ultimate
economic resource.”
Ontario in the Creative Age,
Martin Prosperity Institute,
University of Toronto (2009)