American Home Shield 2003 Annual Report Download - page 13

Download and view the complete annual report

Please find page 13 of the 2003 American Home Shield annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 66

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66

→…
We’ve launched a new problem resolution
process. After performing the requested
service,we now call homeowners to make
sure we solved the problem. It’s one of
several improvements implemented in 2003
to boost satisfaction and make the TruGreen
brand distinctively different and better.
During 2003, we implemented a
new business-to-business sales
process, anchored by a contract
management software tool,a new
pricing module, and electronic
billing capabilities. Together,
these operating enhancements
are helping to create an effective
discipline in selling and serving
our commercial customers.