Allstate 2006 Annual Report Download - page 20

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I choose Allstate.
I choose Allstate.
AGreatPlacetoWork
When people come to work at Allstate, they dedicate themselves to a
company that takes care of its customers, values ethics and integrity, and
invests in the personal and professional growth of its workforce. In 2006
Allstate continued to invest in a better workplace by adopting a holistic ap-
proach to career and life development for its employees. Employees choose
from an expanding menu of training, education and leadership development
programs to broaden their skills and meet their career goals. In 2007 a new
program, Well & Fit at Allstate, will help employees evaluate their health and
wellbeing and provide personal coaching to reduce medical risks. A new
Enterprise Ethics and Compliance program launched in 2006 will help
ensure that Allstate continues to foster a culture of compliance and integrity
at every level. And the Loyalty Action Workshops held last year have helped
employees better understand the voice of the customer, so they can create a
better customer experience.
MakingaDifference
“As an Allstate claim adjuster, I spent most of my time on the front line,
serving customers and helping them understand their settlements. Last year,
I took what I’d learned about customers and applied it in an exciting new way.
I joined a marketing team that was exploring how we can connect with our
customers more often to listen, identify and meet their needs, and show we
truly care. This year, I’m bringing fresh insights to Allstate’s human resources
service center. I’m managing a team that’s dedicated to serving Allstate
associates. Together, we’re making sure they receive all the support they
need—so they can provide the best service to our customers.”
Kevin Generally has been an Allstate employee forve years.
Learn how Daniel Guthrie, of Lindenhurst, Illinois, an Allstate
employee who specializes in risk management, gained rst-hand
experience with customers by working in an Allstate exclusive
agency, at www.allstate.com/annualreport/employee.
AllstateInvestmentinProfessionalEducation
Every Allstate employee
has the opportunity to
follow a personal devel-
opment plan. Allstate
offers its associates
exible ways to learn
new skills. In 2006, we
invested more than $93
million in professional
education and training.
TAP
Program
$93.2million
Tuition
Reimbursement
Agency
Training
& Education
Industry
Certications
Professional
Education
Learning
Resource
Network
Travel
Expenses
Trainers’
Salaries Materials
& Support
Talent
Acceleration
Program