Allstate 2006 Annual Report Download - page 16

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Please find page 16 of the 2006 Allstate annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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I choose Allstate.
I choose Allstate.
Reaching Out
“In order to protect a customer’s property
and assets, we must have an understand-
ing of everything that may be at risk. These
are very personal discussions, and we
need to make customers feel relaxed and
comfortable having them. This year, we
followed new guidelines from Allstate and
redesigned our offi ce to make it more con-
sistent with the company’s strong brand
and reputation. Now, customers watch our
Good Hands® TV in our lobby. Then, they
sit down with licensed agency representa-
tives in a private offi ce to discuss how we
can help them protect their assets and
make their assets work for them. Custom-
ers have responded well to our new look,
and so have our employees. Applications
have been up 12-15 percent per employee,
the size of these applications has grown 15
percent, and our staff is happier coming to
work. Our fi nancial services business has
really taken off.”
Roger Francis is an Allstate exclusive agency owner in Aurora, Colorado.