AIG 2015 Annual Report Download - page 15

ITEM 1 / BUSINESS / CONSUMER INSURANCE
15
Consumer Insurance Competitive Strengths and Challenges
Our competitive strengths include:
Unique franchise – broad portfolio of retirement, life insurance and personal insurance products offered through multiple
distribution networks
Market leader – long-standing, leading positions in many of our product lines and key distribution channels
Global business – ability to leverage multinational servicing capabilities
Strong distribution relationships across multiple channels – opportunity to expand on distribution relationships to
effectively market diverse product offerings
Information and science capabilities – used to build decision tools, transform processes and optimize performance
Customer-focused service – investments in technology and operating platforms provide the foundation to deliver our target
customer experience
Risk diversification and scale – breadth of product offerings and scale advantage in key product lines
Capital strength – capacity to drive growth in attractive markets and product lines
Our challenges include:
Highly competitive environment where products are differentiated by pricing, terms, customer service and ease of doing
business
Regulatory requirements in recent years have created an increasingly complex environment that is affecting industry
growth and profitability
Low interest rate environment makes it more difficult to profitably price many of our products and puts margin pressure on
existing products due to the challenge of investing in a low rate environment
A Look at Consumer Insurance
The Retirement and Life operating segments conduct their business primarily through our Life Insurance Companies.
The Personal Insurance operating segment conducts its business primarily through our Non-Life Insurance Companies.