AIG 2014 Annual Report Download - page 10

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We are not simply passive observers of risk – rather, we actively
engage with clients to truly understand their most important
problems and use our risk expertise to help solve these problems.
We analyze clients’ historical data to help them reduce losses and help AIG reduce
claims. We have made big investments in risk engineering to improve our clients’
business continuity. With the addition of over 300 engineers, and proactive risk
mitigation tools, we guide clients to prevent losses.
Learning together begins by listening to what our clients value most, as teams of
leaders from Consumer Insurance did in the fourth quarter when they visited AIG’s
top 40 distributors of retirement and life products. Together, they reviewed 2014 and
revised how we will work in 2015 based on mutual priorities.
As part of this dialogue, AIG also shares insights we have gained from serving
more than 90 million clients, paying hundreds of millions of dollars in claims each
week, and analyzing the vast amount of data we have accumulated over the de-
cades to better understand risk.
Last year, for instance, 900 clients and brokers participated in a webcast by our
Global Travel team on the West African Ebola crisis – part of our Global Perspective
Series about market issues and trends.
AIG’s AG Asset Protector opens a
door to additional income by allowing
policyholders to receive death
benefits while living.
AIG offers the rail industry in North
America one of the largest capacities by a
single insurer in excess casualty liability.
Last year, AIG teams worked with a
client in Brazil to bring together multiple
coverages that will enable the client to
help increase a major Brazilian port’s
capacity for larger ships.