ADP 2004 Annual Report Download - page 16

Download and view the complete annual report

Please find page 16 of the 2004 ADP annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 50

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50

14
EMPLOYER SERVICES OVERVIEW ES BUSINESSES
Percentage of Revenues
ADP OVERVIEW
The leading provider of HR, payroll and
benefit services helping employers
increase productivity, ensure regulatory
compliance, improve employee retention
and control costs.
MAJOR MARKETS
North America, Europe, Australia,
Asia and Brazil.
FY04 HIGHLIGHTS
>Earned the highest client satisfaction
scores in our history
>Increased client retention nearly a full
percentage point from last year,
establishing a new record
>Paid 1-in-6 private sector workers in
the U.S. and approximately 31 million
worldwide
>Served nearly 50 million employees with
payroll, benefits and other standalone
services
>Grew our TotalPay®direct deposit and
payroll check product revenues 17%,
the 8th consecutive year of growth
>Prepared 44 million Form W-2s — up
11% over last year
>Grew our time and labor management
sales 50%, year-to-year
>Expanded our “beyond payroll” revenues
to 36% of total North American revenues
>Grew average client fund balances 24%,
with half contributed by ProBusiness
SMALL BUSINESS
SERVICES (SBS)
Serves businesses with fewer than
50 employees
Percentage of Earnings
66% Employer Services
16% Brokerage Services
10% Dealer Services
3% Claims Services
5% Other
Key Data:
>One of the largest independent
computing services firms in
the world
>Approaching $8 billion in revenue
>
served worldwide
>Strong leadership position in every
core business segment
>One of seven U.S. industrial
companies rated AAA by Standard
& Poor’s and Moody’s
ADP AT A GLANCE
MAJOR ACCOUNTS
SERVICES (MA)
Serves businesses with 50-999 employees
FINANCIAL AND
COMPLIANCE SERVICES
Provides employer-related tax services and
electronic money movement services to all
Employer Services business segments
including SBS, MA and NAS
BENEFIT SERVICES
Provides Health and Welfare, COBRA,
FSA, 401(k) plan and other benefit
administration solutions to all Employer
Services business segments including SBS,
MA and NAS
ADP TOTALSOURCE
Professional Employer
Organization Services
Assists small and medium-sized businesses,
through co-employment, with a suite of
comprehensive employment administration
outsourcing solutions, such as payroll and
benefit administration
ES INTERNATIONAL
SERVICES
Serves multinational and other clients
outside the U.S. with payroll processing
and HR administration services
NATIONAL ACCOUNT
SERVICES (NAS)
Serves businesses with 1,000 or more
employees
62% Employer Services
21% Brokerage Services
11% Dealer Services
5% Claims Services
1% Other
Approximately 550,000 clients