ADP 2004 Annual Report Download - page 11

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9
Why are over 4,000 small business owners
leveraging the expertise and resources of our
Professional Employer Organization to focus
on growth and to compete more effectively in
the marketplace?
Rapidly rising employment costs and an increasingly complex regulatory environ-
ment in the United States are causing many small and medium-sized employers
to consider a special brand of outsourcing — a co-employment arrangement
with a Professional Employer Organization (PEO). Our PEO helps smaller
businesses compete more effectively for talent and benefit from our scale and
resources for employment-related administrative tasks, such as HR, payroll and
benefit administration. PEO clients enjoy cost savings and can offer their employ-
ees benefits and services that were once economically viable only for the largest
employers.
Through ADP TotalSource®, our PEO business, we provide over 4,200
clients — representing 94,000 worksite employees — with an integrated and
comprehensive employment administration outsourcing solution that includes
payroll and payroll tax filing, employee background checks, 401(k) plan
administration, benefit administration, regulatory compliance services, workers’
compensation and healthcare insurance, risk management and voluntary benefits,
such as long-term care and additional life and disability coverage.
Small and medium-sized businesses recognize the importance of
financially strong and well-capitalized companies like ADP that have the resources
to efficiently deploy new products, expand into new geographical markets and
introduce clients and their employees to helpful new technology. As an example,
ADP’s introduction this year of the My TotalSourceSM secure Web site enables PEO
clients to manage payroll and benefit information and utilize recruiting and
screening tools online. It concurrently allows worksite employees to make benefit
elections and access training. ADP’s PEO client satisfaction and retention
rates continued to improve in fiscal 2004, reflecting our investment in people,
processes and technology.
We entered into a
PEO arrangement with
ADP…As an outsourc-
ing company ourselves,
we believe there are
some things you just
shouldn’t build inside.
So for HR, payroll and
benefits administration,
we decided from the
very beginning to work
with the biggest and
the best — ADP.”
Ask Albert Santalo, President and Chief
Executive Officer, Avisena:
“