XO Communications 2009 Annual Report Download - page 7

XOH facilities. By placing their equipment in an XOH collocation, customers enjoy easy connection to
the XOH network and other carrier networks, 24/7 monitoring, backup power, and other services that help
customers increase bandwidth, reduce costs, avoid capital expenditures, and improve redundancy and
business continuity capabilities.
XOH offers numerous solutions for DIA, from traditional 1.5 Mbps T1 services to mid-band ethernet
internet access up to 10 Mbps to high speed optical internet access at speeds up to 10 Gbps. A suite of
ethernet transport services, including Gigabit Ethernet (“GigE”), as well as inter-city ethernet services at
10 Mbps, 100 Mbps, 1 Gbps, and 10 Gbps between markets is available on both our fiber network and
through fixed wireless capabilities. These services are designed to provide high-speed, high-capacity
connections between customers’ Local Area Networks within and between metropolitan areas and reduce
costs for customers as they eliminate the need for ongoing configuration, management and acquisition of
equipment. XOH offers a broad portfolio of converged and VoIP services including integrated bundles,
Session Initiation Protocol (“SIP”) service, and VoIP origination and termination solutions. Converged
solutions allow voice and data traffic to transverse the same circuit, treating voice services as another IP
application. XO SIP Service provides a native IP connection to the newest generation of IP-based PBXs.
IP Flex provides a VoIP solution for customers who want to keep their existing phone equipment. XOH
has one of the largest deployments of soft-switches to support both circuit switched voice traffic and
packet-based VoIP traffic, carrying nearly 20 billion minutes of VoIP traffic in 2009.
Integrated/Voice Services. XOH provides a portfolio of integrated and voice services for business and
carrier customers. This portfolio includes traditional local and long distance services, such as PRI and our
wholesale carrier long distance, Carrier Long Distance Termination (“CLDT”), as well as integrated voice
and data services such as XOptions and Integrated Access. Carriers rely on XOH’s service to originate
and terminate large volumes of minutes on behalf of their customers.
Fixed Wireless Services. XOH provides a high-speed fixed wireless alternative to local copper and
fiber connections. XOH currently offers wireless backhaul, network extensions, network redundancy and
diversity services using broadband radio signals transmitted between points of presence located within
line-of-sight (“LOS”). These services provide critical telecommunications links within customer networks
without requiring them to construct their own facilities or purchase capacity from the regional ILECs.
Fixed wireless services also provide carriers and end-user customers with network diversity and
redundancy to permit them to deploy communications services that are less vulnerable to natural disasters
or other disruptions than traditional, terrestrial-only telecommunications networks.
Managed Services. XOH managed services provide network, equipment and professional services as an
integrated solution for customers through our XO One managed IP-enabled PBX (“iPBX”) offerings. The
offer includes iPBX installed and managed at our customers’ premises that allows customers with single or
multiple locations to outsource the deployment and management of their premise-based IP systems. This
solution provides businesses with the benefits and features of IP Telephony while helping to lower their
total cost of network ownership by eliminating the expenses of purchasing, maintaining and managing their
own voice and data equipment. XOH also offers network-based Interactive Voice Response,(“IVR”)
services that provide custom-designed voice response systems that reduce costs and improve serviceability
by routing calls, capturing information, locating, retrieving and communicating data and more.
XOH’s Legacy/TDM services are predominantly deployed using TDM and circuit switched voice technologies.
These services include the following categories:
Voice Services. XOH’s traditional voice services are a proven alternative to the ILECs. XOH has
negotiated and entered into interconnection agreements with applicable ILECs and certain independent
carriers, and implemented permanent local number portability, which allows new customers to retain their
existing telephone numbers when they choose XOH as their service provider. XOH offers a variety of
traditional voice applications and services including standard dial tone (with 911 access, touch tone
dialing, directory assistance, and operator-assisted calling), retail local and long distance (including
international, toll-free, operator-assisted, and calling card) services, basic business lines, switched trunks,
local voice features such as messaging, voice and web conferencing, and carrier reciprocal access.
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