Windstream 2014 Annual Report Download - page 81

5
SERVICES AND PRODUCTS
We offer a robust portfolio of services and products to meet the communications and technology needs of our customers. Our basic
offerings are outlined below.
Enterprise and Small Business
We believe advanced communications and technology services required by today’s businesses present our most substantial
opportunity for growth. Through our targeted acquisition strategy and organic growth, we have built a portfolio of advanced
communications services which meet all customers’ communications needs.
We serve business customers of all sizes. Our enterprise customers typically subscribe to services such as multi-site networking,
data center, managed services, and other integrated voice and data services. Enterprise customers also include government contracts,
including those under programs such as E-Rate. Small businesses traditionally are served by high-speed Internet, integrated voice
and data and traditional voice services, among others.
Our key business service offerings include:
 Integrated voice and data services: Our integrated services deliver voice and data over a single connection, which helps
our customers manage voice and data usage and related costs. These services are delivered over an Internet connection,
as opposed to a traditional voice line, and can be managed through equipment at the customer premise or through hosted
equipment options, which we are able to provide.
 Multi-site networking: Our advanced network provides private, secure multi-site connections for large businesses with
multiple locations.
 Data center services: Our data centers offer cloud computing, colocation, dedicated server and disaster recovery solutions.
Our data center services offer the highest level of security, reliability and scalability to business customers.
 Managed services: We provide a breadth of managed services, for both our network and data center services, including
managed Wide Area Network (“WAN”), managed Local Area Network (“LAN”), managed network security, managed
Internet and managed voice services that allow our customers to focus on running their business and not running their
network.
 High-speed Internet: We offer a range of high-speed broadband Internet access options providing reliable connections at
speeds up to 1 Gigabits per second (“Gbps”) designed to help our customers reduce costs and boost productivity.
 Voice: Voice services consist of basic telephone services, including voice, long-distance and related features delivered
over a traditional copper line.
In addition to the services offered above, we sell and lease customized communications equipment systems tailored specifically
to our customers’ needs. We also offer ongoing maintenance plans to support those systems.
Consumer
Our consumer services primarily consist of high-speed Internet, voice and video services. We are committed to providing high-
speed broadband and additional value-added services to our consumer base, as well as bundling our service offerings to provide
a comprehensive solution to meet our customers’ needs at a competitive value.
Our consumer broadband services are described further as follows:
 High-speed Internet access: We offer high-speed Internet access with speeds up to 24 Mbps.
 Internet security services: Our Security Suite offers customers critical Internet security services, including anti-virus
protection, spyware blocking, file back up and restoration.