True Value 2011 Annual Report Download

Download and view the complete annual report

Please find the complete 2011 True Value annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 11

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11

ANNUAL REPORT 2 011

Table of contents

  • Page 1
    ANNUAL REPORT 2011

  • Page 2
    ... the future and meeting customers' expectations, our retailers embark on 2012 with access to an improved suite of aggressively tested tools and programs designed to help them invest in and run successful businesses. $1,400 $700 $0 2008 2009 2010 2011 BRIAN A. WEBB, CHAIRMAN LYLE G. HEIDEMANN...

  • Page 3
    ...invest in True Value's people by providing 5,000 retail participants with nearly 20,000 hours of education and training online, in-store, regionally, or at the Fall and Spring Markets » Product: Completed line reviews in 26 categories to keep retailers up to date in key lines such as faucets, which...

  • Page 4
    ... sell the gift cards, including countertop displays, signage and support materials. » CASE STUDY 01 YOUR SUCCESS IS OUR BUSINESS Because every True Value store is independently owned, each offers a uniquely rewarding shopping experience. Knowledgeable in-store associates and DIY-focused product...

  • Page 5
    ... retailers better manage sales, margins, inventory and expenses, the return on investment-driving tool identified Drews' unproductive merchandise, allowing space for more profitable goods. » CASE STUDY 02 SMALL STORE, MADE TO ORDER Bigger isn't always better. True Value developed a small-store...

  • Page 6
    ...consistent layout, retailers often tailor offerings to meet communities' needs. For example, rural DTV stores can include a Farm and Ranch department. Others find specialty businesses, such as True Value Gardens or Just Ask Rental, an effective way to increase revenue. Nearly 80 new planograms help...

  • Page 7
    ... greater than the average in-store ticket. Most online shoppers ship purchases to a local True Value, driving store traffic. Once in the store, many shoppers buy additional items. Free sign-up and quick online certification help retailers reap the rewards of e-commerce. » CASE STUDY 03 NAILING...

  • Page 8
    ...Spring's store associates - skilled at selling soft goods - now had to sell the DIY small project. To teach their employees the ins-and-outs of hardware retailing, Doug and Jo Ellen turned to True Value University. The Mingles worked with Tim Tarbet, senior learning consultant, to conduct customized...

  • Page 9
    ... 2011 Spring and Fall True Value Markets, associates, retailers and suppliers volunteered with Habitat for Humanity, painting multi-family homes in Orlando, Fla., and sprucing up houses, parks and warehouses in Philadelphia. Since 2009, nearly 600 volunteers have contributed 2,300 hours to community...

  • Page 10
    ... of associates from different areas of the co-op names a winner from each region as the best examples of stores. B&C True Value Home Center, Grass Valley, Calif. Berger True Value Hardware, Hawthorne, N.Y. CORPORATE OFFICERS Brinkmann Hardware, Blue Point, N.Y. Central True Value Hardware & Supply...

  • Page 11
    8600 W. Bryn Mawr Ave. Chicago, IL 60631-3505 773.695.5000 www.truevaluecompany.com ©2012 True Value Company