Southwest Airlines 1996 Annual Report Download - page 17

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Please find page 17 of the 1996 Southwest Airlines annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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17
CUSTOMER SATISFACTION
Department of Transportation Rankings for 1996
Southwest 1
Alaska 2
Continental 3
USAir 4
Delta 5
United 6
Northwest 7
American 8
America West 9
TWA 10
ONTIME PERFORMANCE
Department of Transportation Rankings for 1996
Southwest 1
Continental 2
Northwest 3
USAir 4
United 5
American 6
Delta 7
America West 8
Alaska 9
TWA 10
BAGGAGE HANDLING
Department of Transportation Rankings for 1996
Southwest 1
Continental 2
America West 3
USAir 4
Delta 5
Northwest 6
American 7
TWA 8
United 9
Alaska 10