Peachtree 2008 Annual Report Download - page 20
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Please find page 20 of the 2008 Peachtree annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.-
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20
Combined software/support contracts –
tiered offerings
Support Maintenance Other Example
price
Tier 1 Telephone hot-
line assistance /
e-mail support
Software upgrade Discounts on
training
£200 - £700
Tier 2 As above + 1
hour response
time
As above As above +
on-line training +
on-line back-up
£500 - £1,000+
Tier 3 As above +
dedicated support
people / no call
wait time
As above As above £700 - £1,500++