PSE&G 2007 Annual Report Download - page 15

PSEG Annual Report 2007 | Page 13
Being there for our customers is at the heart of who we are at PSEG. Millions of
people depend on us for safe, reliable energy around the clock and throughout the
year. We strive to deliver.
It’s a big job to provide this energy in all types of weather and conditions — including
in emergency situations. Skill, dedication, energy, teamwork — and much more —
are brought to the task by the men and women of PSEG. It is due to their efforts that
PSEG has built strong customer relationships over more than 100 years.
Our employees have a proud tradition of rising to the occasion when their help is
needed most. They did so again in the spring of 2007, when damaging storms struck
communities in central New Jersey. Our crews worked seven days a week to restore
thousands of customers. Going beyond the call like this is second nature for them.
In showing how they care, our employees have produced exceptional results such as
award-winning electric reliability that means fewer and shorter outages for customers.
For six years in a row, our New Jersey utility, PSE&G, has won the Reliability One
award for superior reliability in the Mid-Atlantic region, as well as two National
Reliability One awards in recent years.
But we are not resting on our laurels. We are working hard on many fronts to build
even stronger partnerships with our customers. We continue to invest substantially
in workforce training and development, in necessary infrastructure upgrades and
new technology, to get the job done smarter and better. And we are looking to invest
in new ways that enable customers to save more energy and thus help reduce
greenhouse gas emissions — something vitally important for a sustainable future.
Our Customers