LifeLock 2014 Annual Report Download - page 108

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Exhibit 10.11B
NOTE: PORTIONS OF THIS EXHIBIT INDICATED BY “[****]” ARE SUBJECT TO A CONFIDENTIAL TREATMENT REQUEST AND HAVE BEEN
OMITTED FROM THIS EXHIBIT. COMPLETE, UNREDACTED COPIES OF THIS EXHIBIT HAVE BEEN FILED WITH THE SECURITIES AND
EXCHANGE COMMISSION AS PART OF THIS COMPANY’S CONFIDENTIAL TREATMENT REQUEST.
FIRST AMENDMENT TO TECHNOLOGY SERVICES AGREEMENT
THIS FIRST AMENDMENT TO TECHNOLOGY SERVICES AGREEMENT (this “ Amendment”) is made and entered into as of November 17, 2014,
but to be effective as of January 1, 2014 (the “Effective Date”), between CSIdentity Corporation (d/b/a CSID), a Delaware corporation (the “CSID”), and
LifeLock, Inc., a Delaware corporation (“LifeLock”).
RECITALS:
A. CSID and LifeLock are parties to that certain Technology Services Agreement, dated January 16, 2014 (the “Agreement”).
B. CSID and LifeLock have agreed to amend the Agreement to address certain custom rates for Discount Customers (as defined below) and to make
certain clarifying changes to the Agreement.
C. Capitalized terms used herein and not otherwise defined shall have the meaning given those terms in the Agreement.
NOW, THEREFORE, for good and valuable consideration, the receipt and sufficiency of which are hereby specifically acknowledged, the parties
hereto agree as follows:
1. Amendment to Section 3(c). The parties acknowledge that the following language is added as a new paragraph to Section 3 of the Agreement:
[****]
2. Amendments to Exhibit B. The parties acknowledge and agree that (a) the “Custom Rate” references on Exhibit B shall refer to “[****]” and (b)
the Tier 1 Pricing [****] for Address Change Alerts and Reports Service under the [****] Pricing column is changed from “[****]
Customer/Month” to “[****] Customer/Month.”
3. Amendment to Exhibit C for Non-Dependent API Calls. Under the “Response Times for Service Degradations” subsection for Service Level
Credits, the Non-Dependent API Calls response time performance calculation paragraph is deleted in its entirety and replaced with the
following: “The response time performance calculation shall be calculated by dividing the number of Non-Dependent API Calls related
transactions that were processed in less than or equal to [****] during the subject month by the total number of Non-Dependent API Calls
related transactions processed within the month.”
4. Amendment to Exhibit C for Dependent API Calls. Under the “Response Times for Service Degradations” subsection for Service Level Credits,
the lead in paragraph regarding Dependent API Calls and the list of Dependent API Calls are deleted in their entirety and replaced with the
following:
The following external, dependent to CSID API Calls listed below (the “ Dependent API Calls”) are excluded from the above [****] response
time SLA calculation. The Dependent API Calls shall be completed in less than or equal to [****]; , that the [****] SLA
requirement will govern the Dependent API Calls until [****], at which time such SLA requirement shall automatically decrease to [****]
(beginning [****]) unless LifeLock agrees to extend the [****] test based on CSID’s good faith efforts with its data supplier to improve the
response times for the Dependent API Calls. The Dependent API Calls response time performance calculation shall be calculated by dividing the
number of Dependent API Calls related transactions that were processed in less than or equal to [****] (or [****], as the case may be) during the
subject month by the total number of Dependent API Calls related transactions processed within the subject month. Service Level credits for the
Dependent API Calls will be computed using the same SLA credits and percentages as the Non-Dependent API Calls noted above. The parties
agree that the following are the Dependent API Calls:
• GetAlerts
• GetQuestionsFromReport
• GetTransriskScore (Equifax)
• GetTransriskScore (Experian)
• GetTransriskScore (TransUnion)