HR Block 2005 Annual Report Download - page 23

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RUTHE M ONTGOM ERY >>> Because she’s
worked in the customer service industry 25
years, Rut he Mont gomery knows good service.
When Opt ion One began servicing Ruthe’s
home loan, the company had t o live up t o
prett y high standards. Rut he’s assessment ? “ I
never want my loan t o leave Option One! Of
all the places that have serviced my loan, and
there have been many, Option One has been
the best by f ar. They t ruly deliver customer
service excellence.”
21
RUTHE M ONTGOM ERY >>>
Option One customer
Irvine, California
FABIOLA CAM PERI >>>
Chief Servicing Officer,
Option One M ortgage
“ For four consecutive years,
Option One has achieved
the top rating for non-prime
servicers from Standard &
Poor’s, M oody’s and Fitch.”
M ORTGAGE SERVICING PORTFOLIO
>>> YEAR-END PORTFOLIO BALANCE (IN BILLIONS)
The servicing portfolio reached $68 billion in
2005, a $23 billion increase over the prior fiscal
year. The five-year, year-over-year growth w as
39 percent.
$70
$60
$50
$40
$30
$20
$10
$0
2001 2002 2003 2004 2005