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Contents
Operating Highlights 1
A Message from the Chairman 2
Technological Innovation 6
Safety Innovation 10
Design Innovation 14
Product Innovation 18
Board of Directors and Executives 19
Financial Contents 21
Shareholder Information 104
Global Overview 105
About this report
Innovation is Ford Motor Company’s legacy. Innovation is Ford’s future.
We established much of our American innovation design language with Ford Fusion, shown on the
cover, our new midsize sedan with an attitude. With its distinct, authoritative three-bar grille setting the design
tone and driving dynamics that are nothing short of engaging, Fusion embodies the bold, American design
and innovation of our vehicles going forward. And this sedan is poised to help us win customers and market
share in the highly competitive midsize-car segment.
This report is a visual journey highlighting how Ford is unleashing the spirit of innovation. The
company is knocking down the walls of “business as usual” to uncover bold initiatives that are inspiring
technological, safety and design innovations throughout the company.
About this company
Ford Motor Company, a global automotive industry leader based in Dearborn, Michigan,
manufactures and distributes automobiles in 200 markets across six continents. With approximately
300,000 employees and 108 plants worldwide, the company’s core and affiliated automotive brands include
Ford, Lincoln, Mercury, Mazda, Volvo, Jaguar, Land Rover and Aston Martin. Its automotive financing
business is Ford Motor Credit Company.
Global Overview
Ford Motor Company Annual Report 2005 105
Automotive Core and Affiliate Brands
10,134 dealers 1,422 dealers 1,971 dealers 5,594 dealers 125 dealers 880 dealers 2,400 dealers 1,400 dealers
105 markets 32 markets 26 markets 141 markets 29 markets 68 markets 100 markets 100 markets
5,572,143 132,496 203,794 1,224,631* 4,400 89,802 443,963 185,120
Sales Mix: Sales Mix: Sales Mix: Sales Mix: Sales Mix: Sales Mix: Sales Mix: Sales Mix:
55% N. America 99% N. America 97% N. America 45% Asia Pacific 60% Europe 53% Europe 57% Europe 60% Europe
27% Europe 1% Rest-of- 3% Rest-of- 27% N. America 35% N. America 36% N. America 31% N. America 26% N. America
7% Asia Pacific world world 23% Europe 5% Rest-of- 7% Asia Pacific 7% Asia Pacific 7% Asia Pacific
6% S. America 3% Rest-of- world 4% Rest-of- 5% Rest-of- 5% Rest-of-
5% Rest-of- world world world world
world 2% S. America 2% S. America
1.800.392.3673 1.800.521.4140 1.800.392.3673 1.800.222.5500 +44.1908 610620 1.800.452.4827 1.800.458.1552 1.800.637.6837
www. www. www. www. www. www. www. www.
fordvehicles.com lincolnvehicles.com mercuryvehicles.com mazdausa.com astonmartin.com jaguar.com volvocars.com landrover.com
Click on “contact us” Click on “contact us” Click on “contact us” customerassistance@ enquiry@ jaguarowner@ customercare@ asklr@landrover.com
mazdausa.com astonmartin.com jaguar.com volvocars.com
Customer
Assistance
Retail
Vehicle Sales
and
Sales Mix
Dealers and
Markets
* As an unconsolidated subsidiary, all of Mazda sales are not consolidated into Ford Motor Company vehicle unit sales.
Only vehicles built or distributed by Ford for Mazda are included in total Ford unit sales summaries.
Financial Services Customer Services
– Operations in 36 countries
– Provides automotive financing
for Ford, Lincoln, Mercury, Aston
Martin, Jaguar, Land Rover, Mazda
and Volvo dealers and customers
– One of the world’s largest
automotive finance companies.
If Ford Motor Credit were a bank, it
would be the 13th largest in the U.S.
– From 1986-2005, provided
39 percent of Ford Motor
Company’s pretax profits and
$20 billion in dividends
– Has been profitable every year
since its 1959 founding
– Recorded net income of
$2.5 billion
– Paid Ford Motor Company
dividends totaling $2.75 billion
– Managed $150 billion in receivables
– Placed approximately 2.7 million
vehicle financing contracts
1.800.727.7000
www.fordcredit.com
– A total service experience for
Ford, Lincoln and Mercury owners
available only at Ford and Lincoln
Mercury dealerships — designed
to deliver customer satisfaction
and repeat purchase intent
– Parts engineered to Ford Motor
Company specifications
– Technicians trained and certified
specifically on Ford, Lincoln
and Mercury vehicles
– For the second consecutive year,
Lincoln was the “#1 nameplate in
Customer Satisfaction with Dealer
Service” according to the J.D. Power
and Associates 2005 Customer
Service Index Study. Lincoln is
the only domestic nameplate
to win 2 consecutive years
– Record service satisfaction
performance as measured by
Ford Motor Company’s Customer
Viewpoint service experience survey
– Daily Parts Advantage continues to
provide Ford, Lincoln and Mercury
dealers with record parts availability
and on-time daily delivery
Ford/Mercury
1.800.392.3673
Lincoln
1.800.521.4140
www.genuineservice.com
www.ford.com
Click on “contact us”
Motorcraft Parts
– New and remanufactured parts
designed, engineered and
recommended by Ford Motor Company
and available in Ford, Lincoln and
Mercury franchised dealerships, Ford
authorized distributors and thousands
of major retail and repair locations
Genuine Ford Accessories
– Wide variety of customer accessories
designed to personalize Ford,
Lincoln and Mercury vehicles
Motorcraft Parts
– The Motorcraft Web site has been
updated to include cataloging,
product details, technical resources,
training and information on where
consumers can purchase products
Genuine Ford Accessories
– Growing portfolio of products to
enhance Ford Motor Company
vehicles including: exciting new 20”
wheels, new Sport Liner™ (bedliner
product), and chrome packages (grille,
wheel, running board, bug shield)
Motorcraft Parts
www.motorcraft.com
Genuine Ford Accessories
www.fordaccessoriesstore.com
www.lincolnaccessories.com
www.mercuryaccessories.com
Extended Service Business
– Providing comprehensive vehicle service
contract and maintenance programs
Ford Extended Service Plan (ESP)
– Major customers include Ford,
Lincoln and Mercury vehicle dealers,
commercial customers and fleets
of Ford Motor Company vehicles
Automobile Protection Corporation (APCO)
– Major customers include Mazda, Volvo,
Jaguar and Land Rover vehicle dealers
Extended Service Business
– Industry-leading sales of 1.8 million
contracts in North America
ESP
– Managing more than
6.9 million active contracts
APCO
– Managing more than
1.4 million active contracts
ESP
1.800.521.4144
www.genuineservice.com
APCO
1.800.538.4181
www.easycare.com
Customer
Assistance
2005
Highlights
Operations
FORD MOTOR - 2005 ANNUAL REPORT