Express Scripts 2010 Annual Report Download - page 9

Celebrating 25 Years of Serving
Clients and Members
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Julie Kulawiec
Senior Director
11 Years of Service
1993 Establishment of fi rst independent
research department
1997 Introduction of Drug Trend Report and
Outcomes conference
1998 Introduction of Step Therapy
2005 Introduction of Generics Today
2008 Introduction of Consumerology and the
Consumerology Advisory Board
2009 Introduction of Select Home Delivery
and ignite Symposia
2010 Opening of Express Scripts Technology
& Innovation Center and The Research
& New Solutions Lab, introduction
of Specialty Benefi t Services and
introduction of Select Solutions
We Never Stand Still
Engaging Patients, Improving Care
We’re using The Research & New Solutions Lab’s
test-and-learn methodology as we move forward with
pilot programs for future products. Two current pilots
utilize the Express Scripts Predictive Models for patients
with high blood pressure:
Dose Alert® — A timer attached to the top of a
prescription vial beeps at pre-set intervals (e.g.,
once-a-day dosing is set for 24-hour cycles), helping
patients remember to take their medication.
Therapy Adherence Proactive Outreach — An
automated phone call from Express Scripts diagnoses why
a contacted patient is at risk of nonadherence (drug cost,
side effects, forgetting to fi ll their prescription, etc.).
An appropriate intervention — which works to interrupt
the patient’s nonadherent behavior before it becomes
a habit — is then offered.
Stemming from our belief that greater insights into
human behavior lead to greater value for our clients,
Express Scripts will continue to introduce product
enhancements and new product solutions that work
today and position us for what lies ahead in the industry.