Exelon 2010 Annual Report Download - page 21

general rate case. The smart meter pilot is designed to assess how smart grid
technology can enhance service, help customers make informed decisions about
energy use and contribute to reduced carbon emissions.
ComEd’s Smart Ideassm portfolio of energy efficiency programs exceeded second-
year targets by 51 percent, helping customers achieve 472,132 megawatt-hours
of energy savings – the equivalent of the energy required to power nearly 50,000
homes for one year.
In addition, ComEd restructured key business areas to improve system reliability
and operational efficiency, and enhance customer service. Changes include
a new regional reporting structure for Distribution Operations, an improved
centralized structure for Transmission and Substation Operations and a new
structure for Customer Operations to focus on long-term strategy, business
transformation and revenue growth.
peco
Despite one of the most active storm seasons in its history, PECO kept the
lights on and the gas flowing for customers while establishing a new OSHA
recordable safety record for the company. PECO also achieved a year-end ACSI
(customer satisfaction) score of 73.2, the highest on record, and showed a
15-point improvement in the J.D. Power customer satisfaction study, moving
the company to fourth place in overall satisfaction among large Eastern utilities.
PECO faced a year of significant change in 2010 with the expiration of generation
rate caps, the transition to market-based pricing and state mandates to install
advanced metering technology and conduct energy efficiency programs. The year
proved successful, with the approval of simultaneous electric and gas rate cases
and full launch of the award-winning PECO Smart Ideassm marketing campaign.
The company successfully migrated customers to market-based pricing and
instituted new electric and natural gas delivery rates, resulting in overall average
price increases of 5.1 percent for residential electric customers and 1 percent for
residential gas customers.
In 2010, PECO also reached a final funding agreement with the U.S. Department
of Energy to advance the company’s smart metering technology initiative as
part of a $200 million federal stimulus grant award. PECO’s $650 million project
is being designed to improve local electric service reliability, build a platform for
new technologies and energy-saving products, and promote renewable energy
sources in support of Exelon 2020.
An active corporate citizen across the Greater Philadelphia region, PECO continued
to drive forward its five-year, $15.3 million environmental initiative in 2010,
resulting in LEED certification for five existing buildings, the awarding of $150,000
in PECO Green Region Grants to 23 local municipalities and ISO 14011 certification.
exelon transmission company
Exelon Transmission Company was established in October 2009 to capitalize
on the growing national need for, and potential value of, new transmission
capacity. Exelon Transmission Company harnesses the transmission strengths
and capabilities of Exelon’s generation and utility businesses, and creates
partnerships with other utilities, transmission developers, renewable developers,
regulators and others in creating the next generation of reliable electric
transmission in the United States. Drawing on Exelon’s deep experience, broad
resources and strategic Illinois footprint, these transmission projects will
improve reliability, reduce congestion and facilitate movement of low-carbon
energy to markets where it is needed.
exelon business services company
Exelon Business Services Company (EBSC) is a direct, wholly-owned subsidiary of
Exelon Corporation that provides quality products and services in a cost-effective
manner to all Exelon companies.
There are 12 EBSC practice areas: Audit and Controls, Commercial Operations
Group (which includes accounts payable and payroll), Communications and
Public Affairs, Corporate Strategy and Exelon 2020, Development, Finance,
Government Affairs and Public Policy, Human Resources, Information Technology
(which includes Cyber & Physical Security), Investments, Legal and Governance,
and Supply.
In 2010, EBSC continued to focus on meeting service and cost commitments
in the changing business climate in which the Exelon businesses operate. Of
particular note was combining Information Technology Security and Corporate
Security to allow better focus and tighter coordination on a nationally important
issue that could potentially affect all of our operating companies.
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