Exelon 2004 Annual Report Download - page 13

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11
Realizing our commitment to customers…
This is still a business about delivering real service, from real assets,
to real customers.
Exelon is a recognized nuclear and financial leader. We have the largest
and one of the better performing nuclear fleets in the country. We have
shown outstanding financial discipline. We have invested over $3 billion
in recent years in new transmission and distribution infrastructure, and
we are working every day to apply the lessons learned in nuclear and
finance to our distribution business. We still have much to do, but every
day we get better.
Exelon will be recognized as a public service leader, the nation’s foremost
electric and gas utility. While competition has changed the way we price
our generation product, it will never change our fundamental commitment
to reliable delivery service. Millions of customers depend upon us every
day, and every day we will work to improve our productivity, improve our
service, and improve our customer satisfaction.
today
tomorrow
5.2m
Each of our 5.2 million customers
looks to us for reliable service