Eversource 2008 Annual Report Download - page 4

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chairman’s message
To Our Customers, Communities and Shareholders:
Strong, well-managed, stable business organizations have never been more important to the future of our
region — indeed, to the future of the United States — than they are during these challenging economic
times. Northeast Utilities (NU) is such an organization, possessing the strength and stability to overcome
short-term challenges and ready to capture the long-term opportunities that provide innovative solutions
for our customers. We’re very proud of the financial and operational successes we achieved in 2008.
We believe they are a springboard that makes NU one of the region’s energy leaders for both today
and tomorrow.
Nowhere was this more evident than in how we dealt with Mother Nature last December when our
region was battered by an epic ice storm, providing further testimony to the strength and determination
of our company. The eciency with which NU employees carried out our emergency response plan
demonstrated the pride we take in our work. It also shows that we are capable of transforming adversity
into an exhibition of why NU will continue to be successful in the future.
In addition, we simply did not let harsh economic and natural events of 2008 knock us o stride.
We delivered value to our customers, communities and shareholders.
“Our vision for the future of our region is clear.
We will take our company and our customers
into the energy future with bold actions that
produce results for today, and tomorrow.”
3
Charles W. Shivery