Emerson 2004 Annual Report Download - page 16

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to be customer-focused?
What does it mean
14 Emerson 2004
Today’s business customers demand industry-leading products and
solutions that give them a competitive edge in their markets. They ask
their customers about their needs and then leverage product breadth,
global presence, superior technology, and vast industry experience
to provide products and solutions that deliver bottom-line results.
Customer-focused companies anticipate and deliver.
Charles A. Peters
Senior Executive Vice President
Going beyond the traditional customer/
supplier relationship to become true part-
ners with our customers leads to trust.
Our customers know they can count on us
to provide the proprietary expertise that
will help them differentiate themselves in
the marketplace. Emerson stays close to
customers and offers a record of proven
performance with innovative technology
and engineering. Our product-develop-
ment process starts by talking with our
customers to understand their needs and
responding with innovative solutions,
such as Web-based customer service and
product support. This helps our custom-
ers better serve their customers. That’s
why our customers believe us when we
say, “Consider it Solved.”
Why does it matter?