Avid 2009 Annual Report Download - page 11

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We provide customer service and support directly through regional support centers and major-market field service
representatives and indirectly through dealers, value-added resellers and authorized third-party service providers.
Depending on the solution, customers may choose from a variety of support offerings, including telephone and online
technical support, on-site assistance, hardware replacement and extended warranty, and software upgrades. In addition to
support services, we offer a broad array of professional services and customer training. Training is also available at Avid-
certified training centers around the world.
MANUFACTURING AND SUPPLIERS
Our manufacturing operations consist primarily of the testing of subassemblies and components purchased from third
parties, the duplication of software, and the configuration, assembly and testing of board sets, software, related hardware
components and complete systems. In addition to our internal manufacturing operations, we rely on a network of
contractors around the globe to manufacture some of our products, components and subassemblies. Our products undergo
testing and quality assurance at the final assembly stage. We depend on sole-source vendors for certain key hardware
components. For the risks associated with our use of contractors and sole-source vendors, see ―Risk Factors‖ in Item 1A of
this annual report.
Our company-operated manufacturing operations are currently located in: Tewksbury, Massachusetts; Dublin, Ireland; and
Mountain View, California. During 2010, our Tewksbury manufacturing operations will relocate to newly leased facilities
in Burlington, Massachusetts.
Avid Green Initiative
We provide for the recycling of our products and removal of specific toxic substances that may be found in our products as
required by environmental regulations. During 2007, we hired a corporate environmental manager, who initially focused on
the Waste Electrical and Electronic Equipment Directive, or WEEE, and Restriction of the use of certain Hazardous
Substances in electrical and electronic equipment, or RoHS, compliance initiatives. Since that time, we have continued to
develop our ―Design for Environment‖ program, which incorporates environmental considerations into products from
initial concept to end-of-life, as well as our Corporate Environment Management System.
In early 2010, we released our Avid Environmental Policy, which is based on the principle that it is our responsibility to
minimize our impact on the environment and establishes the following environmental goals:
Endorse product stewardship by adopting and integrating Design for Environment practices to ensure minimal
environmental impact throughout the product lifecycle.
Promote environmental responsibility in our supply chain.
Adopt the principles of reduce, reuse, and recycle while promoting waste-reduction programs in our global
operations.
Build an Environmental Management System that ensures:
goals are established and monitored;
processes and technologies are continually reviewed for best practices;
process improvements are continuously championed; and
all employees are aware of and responsible for maintaining environmentally sound business practices.
Continue compliance with global laws and directives affecting our products and operations.
In 2009, 2008 and 2007, we incurred costs of approximately $0.7 million, $0.7 million and $0.6 million, respectively,
directly related to our environmental programs. We expect our 2010 environmental costs to remain approximately the same
as our 2009 costs.