Atmos Energy 1999 Annual Report Download - page 24

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Atmos
Energy
Corporation
20
Creating a
performance
organization
Atmos’ spirited employees are among the most productive in the industry. We are creating an
atmosphere that fosters, measures and rewards performance. Our employees have been willing
time and time again to go the extra mile to provide superior customer service, day or night,
weekends and holidays, and this dedication has resulted in exceptional customer satisfaction ratings.
For example, Troy Wilson (right), a United Cities Gas service technician, noted an increase in gas
usage during his monthly meter reading at a Columbia, Tennessee, hospital and informed the facili-
ties manager. The hospital quickly identified and repaired an equipment problem, praising Wilson
for his attention to their account instead of just passing on a higher bill. Shown above (from left) are
Russell Murph, Energas; Tina Ingrahm, Trans La; Jackie Madrid and Donald Eason, Shared Services.