Amtrak 2011 Annual Report Download - page 27

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24
VII. Financial and Organizational Excellence
Amtrak Strategic Goal: Attain a standard of organizational excellence by aligning our
products, services, processes, and culture with stakeholder expectations to improve
financial performance and overall business results.
Department Realignment
In a reorganization change at Amtrak, the EHS department added two functional
groups in October of 2011 with the Medical and Health Services groups joining the
department. The functions of the two new groups mesh well with the existing EHS
functions, as demonstrated in a number of joint projects that have been performed
over the past several years.
The Medical group, headed by Dr. Paul McCausland, provides services in the medical
area, including review of employee physical examinations; tracking the Medical Leave
of Absence and Short-term Disability programs; review and approval of Fitness of
Duty examinations; and medical review of respiration examinations and fitness.
The Health Services group is headed by Dr. Malva Reid and performs work in such
areas as Employee Assistance; drug and alcohol testing; Wellness Programs;
audiometric testing; and the GO Team (emergency response to train accidents).
Ridership Statistics
Ridership improved for the second straight year to reach an all-time high of 30.2
million passenger trips. Amtrak continues to grow its business through new
partnerships, routes, and frequencies to increase ridership system-wide.
Year Ridership – Passenger Trips (in millions)
FY 2005 24.0
FY 2006 24.3
FY 2007 25.8
FY 2008 28.7
FY 2009 27.2
FY 2010 28.7
FY 2011 30.2