Aer Lingus 2009 Annual Report Download - page 23

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Corporate Social Responsibility Statement Aer Lingus Group Plc – Annual Report 2009
Pictured at the departure of the special Aer Lingus GOAL Relief flight to Haiti at Dublin Airport, Friday 22 January, were from left:
David El Masri, Aircraft Loader, Declan Kearney, Head of Customer Service, Helen Hempenstall, Cabin Crew, John O’Shea, Chief Executive of GOAL and Alison Moran, Cabin Crew.
The Airbus A330 aircraft, St Ronan, flew directly from Dublin to La Romana airport in the Dominican Republic to deliver over 25 tonnes of much needed emergency medical and food supplies
to earthquake survivors in Haiti. The flights also carried 15 doctors and volunteers to Haiti. Aer Lingus employees volunteered their time to organise the special flight which was in co-operation
with the Irish aid agency GOAL.
School’s Art Competition – pictured: St Colmcille’s Primary School P6 class
along with teacher, Mrs Logue, Aer Lingus cabin crew member, June Courtenage
and Aer Lingus Business Development Manager, Andrea Hunter.
Quality Assurance
The Quality Management System includes
both technical and operational activities. It
performs the oversight and audit function
of Aer Lingus and contracted organisations
in order to comply with the requirements
of EASA (European Aviation Safety Agency)
and JAR (Joint Aviation Regulations).
Security
Aer Lingus ensures that staff are made
aware of the need for a high level of security
at all times. The Group’s Corporate Security
Office acts in an advisory and consultative
capacity in relation to all aspects of security
and provides management with general
guidelines in relation to security and loss
prevention. The aim of aviation security is to
protect passengers, crew, staff, and members
of the public and civil aviation in general
from acts of unlawful interference.
Aer Lingus ensures that both directly
employed staff and handling agents are made
aware of the need for a high level of security
at all times. Aer Lingus achieves this aim by
compliance with all aviation security
statutory and regulatory requirements in
jurisdictions where operations are
undertaken. We fully co-operate with law
enforcement agencies and adopt a proactive
approach to the development of best
practice in all areas of aviation security.
Aer Lingus continues to ensure its Disruptive
Passenger Policy is followed. This policy has
been made available to all staff and handling
agents to minimise disruption to passengers
and prevent and detect behaviour that
causes discomfort, inconvenience, or injury
to other passengers or the crew.
Security forms part of the IOSA programme and
again in 2009 Aer Lingus received confirmation
of its successful compliance with its IATA
Operational Safety Audit (IOSA).
Staff
Aer Lingus recognises the importance of
the contribution made by staff in delivering
continuous improvement in organisational
performance and results and values the
knowledge, skills and experience of
employees. Aer Lingus supports training
and development of staff to ensure the
safe and efficient operation of the business.
Recruitment
Aer Lingus policy on recruitment and selection
is to provide the organisation with the people
having the skills, competencies and aptitude
to meet our strategic objectives; to provide
equal access to all qualified candidates and
avoid all forms of discrimination; and to select
the candidate most suitable for the job in
question on the basis of pre-set criteria. The
Group fills vacancies through the provision
of opportunities for existing staff to progress
within the organisation, combined with the
recruitment of specific expertise and skills