Aarons 2000 Annual Report Download - page 12

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best name brand office furniture manufacturers, and to source the best third-party delivery firms. Aaron’s
is focusing on providing exemplary customer service and the fastest delivery time of name brand quality,
fully assembled furniture in America with this pledge: “The furniture you want when you want it.”
The rent-to-rent division’s strategy also plays off its reputation and strength as a market pioneer and
leader in the furniture rental business for 46 years. From stylish, name-brand furnishings to the proprietary
designs of Aaron’s own manufacturing division, MacTavish Furniture Industries, a wide range of designer-
inspired furniture is offered to both residential and business customers.
Aaron also provides special events furniture, office panel work stations, housewares, appliances and
electronics. Free in-office consultation and assistance with space planning are also part of the services
available to business clientele, who have a choice of rental, purchase
or lease purchase.
For individual customers, electronics such as large-screen televisions
and the new line of computers are gaining in popularity, while Aaron
continues as the leader in La-Z-Boy furniture rentals and provides a
large selection of other major brands of merchandise.
Repeat business is a key to the rent-to-rent business, indicating
the importance of high quality service as well as merchandise. From
its inception, Aaron Rents has been known for fast and efficient
customer service. This begins with guaranteed next-day furniture
delivery on merchandise in stock on orders placed before 3 p.m. Aaron
also guarantees replacement at no cost of any item of furniture not
considered satisfactory for any reason. Customers have a further guaran-
tee that furniture may be returned within the first week for any reason
with full refund.
As the Company’s original business enters its 46th year, Aaron
Rents continues to build its reputation for quality, style and selection,
for commitment to and respect for all customers—the doors to new
opportunities for growth.
Residential
Furniture–59%
Office
Furniture–34%
Electronics
& Appliances–7%
Rent-to-Rent
Rental Revenues
MacTavish Furniture Industries, the manufacturing division of Aaron Rents, had another banner
year in 2000, producing most of the furniture for the Company’s rapidly increasing number
of stores. This division, combined with the growing nationwide network of Aaron Rents
distribution centers and fleet of delivery trucks, provides a vertical integration unique in the industry
and affords major competitive advantages.
The capabilities of manufacturing and distribution set Aaron Rents apart, insuring the supply of furni-
ture needed to meet the demands of stores and the same-day or next-day delivery of merchandise required
by rental customers. No competitor can match this synergistic model that assures the Company of quality
control, cost savings and inventory control.
MacTavish’s production last year exceeded $50 million of furniture, accessories and bedding at cost,
maintaining its standing as one of the major furniture manufacturers in the United States. During the
year, the division opened its 11th production facility, located near Houston, providing fast delivery of
furniture to the expanding number of stores in the Western region of the country. MacTavish also imple-
mented a barcode inventory management system for raw materials and finished goods, resulting in greater
accuracy, improved forecasting and just-in-time inventory management for raw materials.
Computer-aided design and computer-controlled cutting techniques are utilized in the MacTavish
plants in creating furniture styles in demand by consumers. MacTavish is known for the quality and
appeal of its designer-inspired products, which are always both fashionable and functional, adhering to
the strict standards of furniture built to be rented multiple times.
To meet the demand for coordinated rooms, exclusive lines of accessories designed by the well-known
designer Avi Yofan are produced by MacTavish. These accessories, including lamps and tables, magnify
the customer appeal of furniture groupings in our stores.
MacTavish Furniture Industries
and Distribution Centers
Growing Strategically Nationwide