ADP 2007 Annual Report Download - page 2

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LETTER TO SHAREHOLDERS
I am pleased to be sharing my thoughts with you as the fifth chief executive officer in ADP’s 46 years as a public company. ADP is a
company that is continually evolving, but at our core we remain deeply committed to the culture and philosophy that have served us
so well for so many years.
ADP Mission Statement and the Service Profit Chain
Our Mission is to provide superior value to our clients by making available a wide range of easy-to-use, cost-effective, business
outsourcing solutions for employers and vehicle dealers of all types and sizes throughout the world.
I strongly believe that our past and future success depends largely on a process called the Service Profit Chain. The Service Profit
Chain simply states that “when happy, engaged associates provide higher levels of client service, clients stay with ADP longer, buy more
services, and refer others to use ADP services…” and the chain continues from there. This process has served us well and is an
outgrowth of our fundamental beliefs that our clients deserve World Class Service and, as an Employer of Choice committed to
the Service Profit Chain, we need to attract, engage, and retain the best associates.
Increasing Shareholder Value
At the beginning of fiscal 2007, I communicated that my top priority as CEO would be to increase shareholder value through:
• A more focused ADP,
• Improving financial metrics with accelerating revenue growth and improving margins, and
• Returning a higher level of excess cash to our shareholders through increased dividends and share repurchases.
We are executing well on this priority and I am confident we are on the right path to continue the course for the future.
and continued
to strengthen
our product set.”